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Prime Storage
- Phoenix, AZ
About this business
Location details
2020 E Indian School Road, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Pointless price hike Was happy with the CubeSmart facility but the new owners instituted a fairly dramatic price hike about a year in that was unfounded. Just greedy I suppose. I'm stuck working in another state and can't get back anytime soon, so I guess I just have to suck it up.
The online application is a disaster. As above it makes it very difficult to manage my account.
Business response:
Hi Peter! If you're having issues with your online account on the PrimeStorageGroup.com website, please let us know by giving us a call or emailing us at az03@goprimegroup.com. We are happy to look into it or assist.
Awesome customer service. I love this place the staff is very helpful and it's one of the cleanest storages I've ever seen also there's a broom and dustpan hanging for you to use. One of the most important to me is you feel safe and comfortable when you're there no matter the time I would recommend it to anyone.
Clean, neat and safe! Haven't had any problems since Prime Storage took over my Cube Smart Storage location. Still kept immaculate. Office personnel are very helpful and immediately resolve issues that may arise. There's even more push carts available now throughout the facility!!!!
Increase in cost was too quick, too much, and too often When Prime took over this location, I spoke with a person in the office to update payment preference. I was told that there would be no major price increases. This turned out to be a lie, as the price has increased at least twice, and significantly. We are now actively looking for alternate storage solutions for more appropriate cost. I do not recommend this location or company
Avoid this place at all costs! Horrible pricing and even worse customer service. Arbitrary price increases for no reason after only a few months. Avoid at all costs!
Basement smells like cigarettes Im happy with the location and the pricing but the basement smells like someone is living in the room and chain smoking cigarettes or your staff goes down there to smoke on their breaks. Will be delivering more items to my storage this week and if it still smells like cigarettes, I'll be cancelling my contract and moving elsewhere.
Need to open Sundays and by 9am daily WSeekends are the only time most of us have to do things like come to the storage u\nit. I arrived Sunday to get into my unit for some very important things and you were closed-unbelievable! So then I anxiously arrived Monday morning at 8:45, unable to enter until 10:0am-unbelievable! I would not have taken space with you if I knew this. I presumed you were like other storage units and open 7 days a week.
This building is not secure. I am currently seeking a new storage company with which to transfer my 4 units. This building is too easily accessible by people who don't have units there and the carts are constantly being stolen by the homeless leaving the paying clients with no way to get their items in and out if there are more than 3 clients there at a time. The movers propping the doors open is always a problem and one that the staff turns a blind eye to. I appreciate the cleanliness improvement that the new company has ma... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.3 star rating with 350 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 6:00 p.m.