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Prime Storage
- Phoenix, AZ
About this business
Location details
2020 E Indian School Road, Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This building is not secure. I am currently seeking a new storage company with which to transfer my 4 units. This building is too easily accessible by people who don't have units there and the carts are constantly being stolen by the homeless leaving the paying clients with no way to get their items in and out if there are more than 3 clients there at a time. The movers propping the doors open is always a problem and one that the staff turns a blind eye to. I appreciate the cleanliness improvement that the new company has ma... read more
Awful Awful, water damage without notice, recent issue raised rent unannounced, added insurance to bill without notice when weâve had our own insurance from day One, increase of $33 monthly, NO NOTICE, received notice today in bail effective 4/1. Unsafe feeling If I visit my unit alone, pretty sure at least 2 situations of homeless people using small units as their home. Overall terrible.
The place is clean but there are management issues. I was with CUBE STORAGE. I was not informed when they became Prime. Every month I would call to make my payment I was told I had 3 units! I did not I had 1 5 ft. Customer service BECKY kept insisting I had 3 units and needed to pay for them. I gave my name unit #, address, phone She said I can't help you, wrong info! I asked for her boss she refused saying wrong information. I went in person to the mang. office the girl there was great she helped resolve the issue after mon... read more
Not happy! Since Prime Storage has taken over I have had nothing but trouble and frustration. They immediately raised the price and then tried to insist I use their Insurance. I hand carried my insurance policy to them showing that my policy is MORE than adequate as I live in a large home and property.. the next billing statement they charged for the additional insurance. I called and they said they would credit and it would not happen again. I was never issued a credit and once again have been charged for insurance. We are ... read more
guy with friends and his pitbulls and transients too stay after hours tenant and his woman and pitbulls treat storage as a hotel staying 3-4 times a week till early morning hours sometimes other cars show up after hours too as they let them in. Ive witnessed them cracking door open a 1/4 of a inch then slide a envolope or stick to trip the door open sensor after hours and now homeless do it also now and trash toilets daily
Business response:
Thank you for letting us know about this situation, Alfredo! Our team will look into it.
Would look elsewhere Would be careful renting here. I started my rental at 295 per month and 6 months later it is now 365. I would look elsewhere.
Business response:
N Lara: We are so sorry to hear about this. We'd really like to further discuss the increases with you. If you could call or email us at az03@goprimegroup.com at your earliest convenience, that'd be greatly appreciated!
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.4 star rating with 360 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 4:00 p.m.