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Prime Storage
- Danbury, CT
About this business
Location details
8A Great Pasture Road, Danbury, CT, 06810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Stay away from this place. They are constantly raising their prices every few months. One time as much as 29.5 %. They sent me a notice to send them my personal property insurance within 30 days. Less than an hour after sending me the email, they charged me for insurance on my storage unit which I declined. I called the manager and he refused to refund my money and continued to argue with me about it. His name is Kenneth. I would not use this business.
Business response:
Thank you for bringing this matter to our attention. In accordance with the terms of his rental agreement, Mr. **agreed to maintain an insurance policy covering his stored property and to the extent such proof of insurance was not provided, he would be automatically enrolled in a protection plan. Mr. ** was notified 30 days in advance that the proof of insurance on file for his account was going to expire and, upon expiration, he was enrolled in the protection plan according to the terms of his rental agreement. Mr. **has si... read more
The newly acquired storage facility facility by prime storage has increased their rates over the last 2 months by 15%. They raised my rent over $100.
Business response:
Thank you for bringing this matter to our attention. We have spoken with Mr. ****** directly and will continue to work with him to come to a mutually agreeable solution.
This company from my research has several private partnerships that funded them to be able to buy up locally owned storage unit businesses. The investors are pretty much paid an 8% income stream annually from what I can gather. This results in the company raising prices in less than a year or so to very high amounts. My rent in one year went from $151.00 a month to $181.00 to $236.00 a month without any improvements in security or service that I can see. All in a year in a year. They have driven me out by raising costs. I ha... read more
These guys are ripoff - I have been a customer there for many years and they said they sent out an increase email to me which i never received - but it wasn't that it was the amount of the increase it went from 90 .00 to 146.00- same lousy leaky storage unit same lousy service = but an almost 50% increase - when I asked why they said "supply and demand" . I could see a 10% increase but this is a straight ripoff - I am going to tell every social media outlet I know to make buyers aware of their deceptive practices.
I opened the storage unit in April 2021 and got a notification June that the monthly payment was being increased by $75. It's not right and unfair.
After many years of automatic payments from my bank, they claimed that they never received the November check payment from my bank even though my bank clearly shows that they sent the check. I gave them the check number from my bank and they still claim they did not receive it. They wanted to charge me a late fee unless I paid by credit card which is a scam to get my credit card information. I cancelled the check and paid by credit card. They are not to be trusted. I also wasted 2 hours of my time between them and my bank.
Company has the worst customer service. The two employees I spoke were rude a demeaning especially the person who referred to himself as Paul. Then they want to charge me $25 per month for electrical usage on a building that the outlets do not even work
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 3.8 star rating with 232 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 6:00 p.m.