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Prime Storage
- Snellville, GA
About this business
Location details
3220 Centerville Highway, Snellville, GA, 30039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Price went from $138 per month to $200 I really miss the original staff that was there prior to the company change. The customer service they provided was one of the reasons I chose the storage facility. Although I understand the pricing increase is due to the market, etc., the increase was a tremendous adjustment for me financially. I've now pushed my search for housing to be ASAP, due to the fact that the $200 I currently pay per month would be better used going towards my mortgage or rent.
Unhappy customer I wouldn't recommend this place to anyone. EXTRA SPACE STORAGE was way better and more professional than Prime Storage. This GHETTO Company took over and started charging me twice for insurance, my bank had to do a billing dispute because one of the managers set me up for automatic payments without my permission. I pray I never have to use another storage and Prime will not be it!!
Business response:
Tiara: We are so sorry to hear that you were double charged for your insurance. If you are still having any billing issues, please contact us asap so we can fix it for you. Our team can be reached at ga12@goprimegroup.com. Thanks!
Unclean rodents in my unit Iâve experienced big rodents chewing on my clothing, mattresses etc in the unit that Iâm renting from Prime Storage. It was told to the site manager and all he said was he could give me rat traps to place in the unit to catch them. In the meantime my items are still being destroyed by the pestilence rodents!
Business response:
Thank you so much for letting us know, Derecia. We are going to contact you to further discuss this situation.
$50 monthly increase with no NOTICE!! My storage unit went from $110 to $160 in a month with no notice...thats not cool I couldnt get a answer when i called the facility as to WHY...
Rats in the storage unit. Staff with worse communication This is the worst storage unit I have ever used. Not only did I have two units but rats was inside my unit do not know how it got in there in and out and it ate up my lampshade it ate up my boxes it ate up my kids toy bin they have the worst rodent problem ever. I took the boxes out of my storage unit but I could not put it inside my property and fear of those critters still being in my boxes so I took all my items and I had to dump it. This facility needs to be condem... read more
Business response:
Thank you so much for letting us know about this, as it is a serious matter. We are going to pass this along to our team and will get in touch with you. If you want to email us in the interim, we can be reached at ga12@goprimegroup.com.
Corp. Mgr. didn't do what he promised Corp. Mgr. booked my parking spot, (71) to another customer. I was not able to park for two weeks in my own spot that I pay on time every month for the last 7,8 years. He said he would take 15% of my bill for the next couple of payments. Instead it discounted my bill for one month and went back up the next. Very disappointed. Hope u can help me on this matter and keep our parking rent low. Thx
Business response:
Hi Darryl: We are going to pass this along to our team to help rectify this situation - thanks for letting us know!
VERY DISAPPOINTED!!!!!! I have been at this storage for over 10 years. I am on a fixed income. The first unit I had went up to $385 or so. Then I got another unit from an online promotion with a signed contract for a smaller unit and it was $128 or so. And all of a sudden without notice it went up to $388 and a smaller unit at that. That's the cost of the unit that was much much bigger. I was devastated. My son was able to speak with a manager and now it's $200 per month. Again I am on a fixed income. And I had to inconvenie... read more
Business response:
Shirley: We are so sorry to hear about this! Although it seems like you spoke to Alisa regarding this, we'd like to further discuss the situation with you. If you could send us an email at ga12@goprimegroup.com, that would be appreciated. Thanks in advance, and again, our apologies on the increases.
They purchased the business from extra space and ruined it Greed is killing their purchase! Since our gaming the business rates have almost doubled... not just for for the new tennants but for the existing as well! How, in the middle of a pandemic do you do that? If you charge new tennants higher rates that's fine. But to hike up the rates on existing tenants who have been there for years ...in the middle of covid? Really? This is not an action that is sensitive to the community it serves. I'm moving out as soon as I can!
Business response:
Michael: We are so sorry to hear about this and would like to continue being your storage provider. If you could give us a call at your earliest convenience so we could further discuss this with you, that would be wonderful.
Poor Business I started out with Extra Space and was paying 1 price. Prime took over and immediately began raising the rent. It has been raised twice in less than 6 months and there is nothing I can do about it. Definitely wouldn't recommend...
Business response:
Thank you for letting us know, Amanda, and we apologize for any inconvenience. If you could please give us a call at your earliest convenience to further discuss, that would be great. Thank you in advance!
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.5 star rating with 615 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open tomorrow at 10:00 a.m.