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5505 New Copeland Rd, Tyler, TX, 75703, United States
Get directionsI am a friend or relative of a current/past resident It may look nice and the hospital may even recommend this place, but there is not enough room to explain the horrible experience. After a survey my family came for rehab. The nursing staff laugh and play all day and ignore you as much as possible, they don’t give you the medications they say they do, at night my family had t beg the staff to give her pain medication which took hours. Her cal light was mysteriously taken away during the night while she slept. But don’t both... read more
I am a friend or relative of a current/past resident My wife was recovering from a stroke and needed help for everything, especially getting to the bathroom. She often had to wait too long, as she also has bladder incontenince. There was an error on one of her prescriptions that I had difficulty making the nurse understand that she could not take that medicine often, as it caused hallucinations. She required daily laxitaves, which staff insisted she was getting, but after I took her home, it took me 3 days to get her bowels ... read more
I am a friend or relative of a current/past resident I wouldn't even have given this facility 1 star but I couldn't wire s review unless I selected a rating! My father was placed here to recover from a stroke. Getting information was difficult, there was no follow up from anyone other than the business office on payment. He actually declined while here and didn't make progress until we moved him to another privately owned facility. Many of his belongings were stolen and never replaced. I would encourage everyone to look past... read more
I visited this facility No communication. Patients and family don't have a clue what is going on with their care. 1 care plan meeting the whole stay. Roger the social work is very rude. The administrative staff are very uncaring. Would not recommend this place for rehab. My mom went when they first opened and it was great. Not so great anymore. Staff is always walking halls on their cell phone. While visiting my friend for several hours a saw a patient wheeled into his room facing the corner and left there. No one ever came ... read more
I am a friend or relative of a current/past resident This facility was recommended by one of the local hospitals for my mother for rehab, and I will be sure to share this information with them also. I found the staff to be very unprofessional, most of the time walking around with their phone in their hand and seem to be agitated if they are asked to help. I have heard people crying for help from their rooms, and no one is in a rush to help. My mother could not walk unassisted and had to make numerous calls and finally had so... read more
I am a friend or relative of resident my dad has been in there since 9-11-2015 . I would go everyday and spend 5-6 hrs with him. during that time their policy is to check on the patients every 2 hours. not one time would anyone check to see if his underwear needed changing or if he had water to drink. if this was going on while I was there, I could only imagine what was going on when I wasn't. so I started switching days going in unexpecting and found my dad in bed underwear full both in front and back, no water where he cou... read more
I visited this facility In one word..RUN! Please never send a loved one here. They don't care if their patients are laying in their urine, make them wait hours for pain meds and heaven forbid you ask for something. Best description is rude, sarcastic, uncaring and lazy! The food is unnutrional, horrible and either over salty or drowned in dressing or sauce. The hard boiled egg was probably the only nutritional item I ate.
I am/was a resident of this facility This facility promises many kinds of good care, but does not follow through with their promises. My parent has been there and I have seen that the nursing staff for the most part simply does not care about patients. My parent has slept in urine soaked bed, been left without food. If a patient can voice complaints and tell what is needed, the nurses might do as they should. From what I have seen, they are extremely apathetic. I could not recommend this facility to anyone looking for care f... read more
I am a friend or relative of resident This facility was recommended by a case manager at a local hospital. My mother stayed at this facility for over three weeks. During her stay, I was thankful that my father could be by her side on a daily basis because I do not believe the staff at this facility would be able to provide the care that she needed. Most of the nursing/support staff are apathetic and work at a snail's pace. The LVN that provided my mother her daily medication consistently appeared unkept and his nails were al... read more
Providence Park Rehabilitation And Skilled Nursing has a 3.8 star rating with 294 reviews.
Providence Park Rehabilitation And Skilled Nursing is open now. It is open 24/7.