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Reiter, Hill & Johnson
- Obstetricians & Gynecologists
- Falls Church, VA
About this business
Location details
407 N Washington St, Ste 105, Falls Church, VA, 22046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
horrific. you should be ashamed. you forgot the fundamentals of patient care. and the fact that i continue to be asked to review you on every possible platform, i will, because i want no one else to have the sane experience that i did.
Business response:
We truly appreciate your feedback. Patient experience is of the utmost importance to our team. Your concerns have been shared directly with management to further investigate this situation. We would like to discuss concerns and opportunities for improvement directly. Our team will make every effort to get in touch as we read every review. If we can't reach you directly, we would very much appreciate a call or a secure Athena patient portal message. Thank you!
Dr. Khetema came across as very disingenuous and condescending. She didn’t have what appeared to be a genuine smile, but rather a smirk. I typically would not write a review, but I chose her based on reviews I found and my experience is the exact opposite. The impression I got was that my questions were stupid and unwelcomed. I will not be returning to her. In fact, because of her bedside manner and demeanor, I’m going to get another opinion because I just don’t trust what she said based on her attitude and energy. I also g... read more
Business response:
We value your feedback and are sorry to hear about your negative experience. We strive to offer the best experience, and your feedback will help us improve. If you would like any additional help with your concerns or experience, we welcome a call or secure Athena patient portal message. Kindly, Reiter, Hill & Johnson, (703) 533-9211
I really like all the doctors at RHJ but as I have gotten deeper into my pregnancy, it has been extremely difficult to get appointments. It is frustrating to have to bounce around to all the different locations which aren’t convenient. At my 36 week appointment, the scheduler only made the appointment with the dr, not the sonogram so while the office was able to accommodate me, it was frustrating the scheduling didn’t auto schedule both appointments at once.
I have PCOS and this office never mentions it or acknowledges the issues that come from it like weight gain. This time I was told about diet and exercise and wasn’t even offered a follow up appointment or a referral to look into my hormones. Seriously disappointing that even health insurance doesn’t guarantee quality care.
Business response:
Thank you for providing feedback and informing us about this issue, Khadijah. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at (703) 533-9211. We also welcome a private secure message through our patient portal. A link is available on our website. Our team would like to discuss this experience further.
I was left to wait online nearly 45 minutes before the doctor got online and there wasn’t even an apology or explanation. I’m concerned that two of the doctors/PAs I have worked with are leaving the practice.
Business response:
Hi Samantha Biondo - We are sorry to learn you had this experience and thankful you brought it to our attention. Our team will be reviewing your feedback and further investigating. We make every effort to follow up and connect directly, though we also welcome a call or a secure Athena portal message (link on our practice website) with any additional information you are comfortable sharing so that we may best understand and help. Sincerely, Reiter, Hill & Johnson, (703) 533-9211
My appointment was delayed by over an hour. It is not until I asked about how much longer I had to wait (It was already 45 minutes after my appointment time) that someone checked and said I would need to wait another 20 minutes. I understand things can happen that create delays. As a courtesy, I wish I had been either called ahead of time to tell me to show up later, or at least upon arrival. I missed a meeting that I could have attended in my car, had I known. I have been a patient for over 20 years. Appointments were rarel... read more
Business response:
Isabelle, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Reiter, Hill & Johnson
I was a patient for 17 years. I called for an appointment as I was bleeding heavily for a very long period and with other symptoms. The receptionist explained that since I hadn't been in a while, I was considered a new patient and that they could see me in a month. I subsequently had to go to urgent care where the doctor gave me hormones for a brief period to bridge me to an appointment. My bleeding resumed as soon as I was done with the prescription at which point, I called back to Reiter Hill explaining the situation (aga... read more
Business response:
Karin, we value your feedback. Your comments have been shared directly with the Practice Management team to further review. Sincerely, Reiter, Hill & Johnson
I've been going to RHJ for 14 years. This is the first time the office has struggled because they are understaffed. It took me three weeks to get an appointment because there were always more than 20 people in line ahead of me on the phone - taking more than 40 minutes to make an appointment is crazy. The nurses are wearing too many hats - lab work, blood work, etc. RHJ has amazing doctors and staff and I don't want to change practices. Please fix the staffing shortage.
No one took my tempurature when I came in. At other doctors offices you wait in the car instead of the waiting room and are called in. This might be a good practice at the Falls Chruch office to reduce COVID exposure. Also the wait time to see the doctor is always too long.
Frequently asked questions about Reiter, Hill & Johnson
How is Reiter, Hill & Johnson rated?
Reiter, Hill & Johnson has a 4.8 star rating with 938 reviews.
When is Reiter, Hill & Johnson open?
Reiter, Hill & Johnson is closed now. It will open tomorrow at 8:00 a.m.