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Relax The Back
- Furniture Stores
- Houston, TX
About this business
Location details
5314 Kirby Dr, Houston, TX, 77005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Verified by Relax The Back
Looking for an inexpensive lumbar pillow. Found one for $30 but when got home saw that we were sold a memory one. Returned to the Westheimer/Post Oak store.
Business response:
My apologies. We have a wide selection of pillows and prices with a 30 day money back guarantee
Verified by Relax The Back
The Zero Gravity chair I paid for was not a new chair but a chair that was on the sales floor for 8 days. I requested a new chair & my Request was denied.
Business response:
Richard, Your welcome to write me. Its my understanding you purchased during our clearance sale in which we sell off our floor models at deep discounts and a huge savings to you. If that is not what you thought you were buying we be glad to give you a full refund or exchange for a new one in a box at our everyday low price. sincerely , Brian Cairo Regional manager brianc@relaxtheback.net
Verified by Relax The Back
Good local customer service but when I special ordered a desk chair the wrong chair was delivered. Now I have to wait another three weeks for delivery.
Business response:
Elizabeth, Wow that shouldnt have happen. If you encounter anything you can contact me. I am the regional manager. My email is brianc@relaxtheback.net
Verified by Relax The Back
I am very disapointed with my pillow. I think it is not the least comfortable, more like sleeping on a brick. Not even a pillow-case that fits.
Business response:
Hi Mari, We have been trying to contact you to see if we can help you. Please contact Brian at brianc@relaxtheback.net.
Verified by Relax The Back
Good in store experience. Selected chairs delivered promptly. Chairs did not fit back or decor and were returned. Slow on credit.
Business response:
Thank you for giving us a try. We do guarantee our products for 30 days. You won't see that in a typical furniture store.
Verified by Relax The Back
The buying experience of an expensive recliner was excellent. However, it didn't work well for me, and trying to return it under the 30 day guarantee gets poor response. I requested a return on July 1, "Ron" told me he'd put the request in the system then and someone would call me. Then on July 5 the salesman, "Ray", left a message for me, I returned the call, left a message that I wanted to schedule the return, and he didn't call back. I called the next day and it was obvious he wanted to talk me out of it. He finally said ... read more
Business response:
This is unacceptable on our part. We will waive pick up fee. I will also have the store manager contact you directly on the pick up details. Thank you for your communication. Sincerely, Brian Cairo Regional Manager brianc@relaxtheback.net
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 585 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 10:00 a.m.