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Rogers & Hollands Jewelers
- Jewelry
- Lombard, IL
About this business
Location details
222 Yorktown Center, 218, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Scarlet was very helpful in helping me find what I was looking for. She was very courteous and showed me a few different rings to meet my needs! Great experience!
Barb was absolutely exceptional in calming me down after I explained to her how my beautiful engagement ring had been damaged and I lost the quad-diamonds....I was beyond tears and in panic mode when I walked in the store and fortunately Barb was working that day to assist me with this urgent dilemma in damaging my ring. After looking up our purchase information about my ring, she had good news that my husband had bought the lifetime warranty for the ring, so I was able to either get it repaired or replaced. Long story sho... read more
The level of professionalism that Raj and Barb exhibited was excellent. From beginning to end they fostered an environment ideal for my fiancé and I! They truly made my experience great! Not only did I get an amazing ring I was able to get our wedding bands and never felt pressured! You guys made this fun experience even more enjoyable!
My wife &I went to get our wedding rings cleaned &redone and the assistant mgr Jennifer totally took care of us by providing the highest level of customer service, if it was not for Jennifer we would of left and taken our business elsewhere, please keep Jennifer at this location and never bring the former mgr john back because he destroyed that store and now because of JENNIFER my wife is totally happy and you know the saying happy wife happy life THANKS JENNIFER.
my engagement ring is beautiful. and the customer service is always amazing. however, we put something on layaway, and only put $40 down. But we found another wedding band elseware that was the same quality but cheaper, and i called to get my measly $40 back (hey its still cash money right?) negative. I dont get that back. would have been nice to know. :-/
Nice people. Seem to care more about the occasion than other places. Not shy about talking price, and more than willing to bend. Every ring comes with a Lifetime Free Replacement warranty. The ONE thing that sets them apart from other jewelers. btw, My Fiancee' Loves the ring. She takes it in whenever to get her free cleanings, and her six month checkups. Will be purchasing wedding bands from here as well!
Jewelry sub par Don't think I will ever shop there again. Took my bracelet to another jeweler who fixed clasp and there was a defect.
Business response:
Hi Diane, Thank you for reaching out to us here and bringing this situation to our attention. First and foremost I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our associates that has led to your distrust of our family-owned & operated company. Above all else, providing excellent guest service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case and t... read more
I've gotten quite a few pieces of jewelry here. First I had a necklace for a little less than 90 days and the chain broke. Took it to the R & H in Oakbrook and they fixed it for free. Also, had an engagement ring from here and the stone is loose and only had it a year. Granted the customer service has been great, but the jewelry seems to be cheap! I hate to say it but we will not spend another dime at any R & H.
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.7 star rating with 231 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open tomorrow at 11:00 a.m.