Rogers & Hollands Jewelers

Danielle L. 

on Yelp

11 years ago

My fiancé and I had a fantastic time here. We worked with Amber at first and she was very kind, patient, and relatable. We bought my engagement ring here. Eventually, my mom had a deal at a different jeweler, so we returned what we bought. Amber was super nice and professional about it... But when my fiancé and I went to the other jeweler, we did not have the same experience that we had with Amber. In the long run, we came back to Rogers and Holland because of Amber. We ended up working with Carrie (who is also the manager),... read more

Maya C. 

on Yelp

10 months ago

Roger and Holland or a bad jewelry store. My ex-husband paid $8,500 for this ring. It's not even gia's terrified. I sold it to to a local jewelry store in town and only got $2,000 for it. It only being 6 months old. If it was gia certified, it would only cost $4,000 to 5, 000. They mark up their prices and actually paid less for this frames and what they sold it for. Never going to lie bye from the store. And when I try to get an appraised it was only worth $250. 

Katherine G. 

on Yelp

a year ago

I brought in a stone for a custom setting with a turnaround of one month. If they had told me that wasn't possible I would've accepted it. Instead they me they would have it done, but then didn't contact me. When I called back two weeks later they said oh no, there's no way we can do that. Our jeweler was sick, but we forgot about you and didn't call you. I could have taken this to a different jeweler but instead they wasted two weeks of my time and now it's too late for my special occasion. Maybe would've done good work, ... read more

Nong V. 

on Yelp

2 years ago

crap service and there is no branch manager to see operations! my ring took almost 1 month and they still couldn't understand what wrong they did. take your business elsewhere unless you want crap service 

Cheryl A. 

on Yelp

5 years ago

My son recently purchased an engagement ring from the Roseville store. Long story short - he traded in a natural diamond ring valued at over $10,000 and purchased a synthetic diamond ring for 1/2 the price that holds little to no value. While we received a speedy response from corporate when I let them know of my dissatisfaction with this transaction, my son was told by the store manager that he knew what he was getting into when he made the purchase and that even including the bands with the purchase wasn't an option. ... read more

Christie S. 

on Yelp

6 years ago

I purchased a beautiful cross pendant here a few weeks ago. I wasn't a fan of the chain it came with so I ordered a different one through them. After 5 weeks of waiting for the chain to come in because they didn't have it in store, I stopped back in to see why it was taking so long. I was told it had shipped that same day...5 weeks after ordering it. Needless to say I canceled the order & will not be returning. I only rated 2 stars because the staff was friendly and apologetic. 

Amy L. 

on Yelp

7 years ago

I have been a customer for over 15 years. I had my first ring my husband picked out. After nearly 10 years the ring just started to fall apart. It was beyond repairable and we had to trade it in and pay to upgrade the ring my husband bought me and picked out himself! I have had the new ring and a wedding band for a little over 2 years. I have had to have diamonds replaced as they fell out repeatedly. They send into the home office and it comes back and months later another one falls out. Super disappointed in the qual... read more

Erin H. 

on Yelp

8 years ago

While all of the employees we've interacted with have been courteous and kind, our experience with this jeweler has been pretty awful. My husband got my engagement ring here, and that went pretty well, so we decided to get our wedding rings here, too. We decided to order our rings about four months before our wedding. My ring was a special order, and we're told that it will take no more than 6 weeks for my ring to arrive and we'll get a phone call when they arrive. The next day, I look over the paperwork at home and see that... read more

Stacie L. 

on Yelp

11 years ago

While I can overlook price inflation and superficial price gouging for the sake of a commission (both expected with many large chain jewelers), the staff at Rogers & Hollands in Rosedale Center is completely inappropriate. I have never dealt with such gossip-hungry employees in a supposedly professional atmosphere before. On several occasions, the employees have engaged in gossip about their customers to other customers -- naming the individuals they were referring to! One of the workers even admitted to receiving a text f... read more