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Rogers & Hollands Jewelers
- Jewelry
- Madison, WI
About this business
Location details
164 East Towne Way Mall, 614, Madison, WI, 53704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Purchase the necklace they didn't have in stock took a couple days to order it before it came in but the necklace hung down to my belly button I only wanted a necklace about 28 inch. Just have to go back and exchange it for something a little bit smaller than 48 in Long. There are reputable jewelry store very polite very hospitable and they aim to please I would definitely recommend this place
I upgraded a wedding band and ring with Garrett at Rogers and Hollands. I originally completed an order and transaction with another sales rep that ended horrible- I will spare you the details, but wanted to shout out Garrett at the Madison, WI location. Garett went above and beyond to find a new diamond that fit our budget and get a new band given the other rep ordered the wrong size. I also appreciate that Garrett's leadership gave him support in making the situation right. Now I love my ring!
Business response:
Hi, Michele. At Rogers & Hollands® Jewelers, We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
Recently got engaged to my now fiancé, bought a ring and a band for her and everything went well, she also purchased me a ring for the wedding. Salespeople there are good at their job and know what they're doing. The big problem I've run into is the service afterward. My ring has been at the store for over a week longer than they said it would take, the Jewler has a lot to do right now which is understandable. I called in and spoke with a lady that also manages the Milwaukee stores, I believe her name was Lily. She said she'... read more
Business response:
Hi, Erik. At Rogers & Hollands® Jewelers, We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
I have just had an amazing experience with Eric, Katie, Sandy and Hailey while looking for a memorial ring. To say they went above and beyond while showing compassion and patience is an understatement. They demonstrated kindness when I was in a place in life that would need an extra dose of it as though they were long time friends. They never wavered or sounded inconvenienced when I created extra work for all of with a change in my order. Katie and Eric, you stood out and made me feel confident and I left feeling at peac... read more
Business response:
Hi, Lisa. Your feedback is highly appreciated. Thank you for the review, its wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years.
This store has amazing customer service and the manager Veronica is very knowledgeable and wonderful to work with. I absolutely love my new diamond stone and appreciate the extra mile she went over with me and my husband to give me the perfect stone for me. Definitely recommend to all. Great experience and we will be purchasing again from this store. Thank you!!
Business response:
Hi! Thanks for the compliment! It’s wonderful guests like you and these reviews that help us continue to be your trusted, family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to once again deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
I came to Rogers & Hollands to get my engagement ring cleaned with fiance this past weekend. We weren't sure if they would do it since he bought my ring from the Rogers and Hollands store in Rockford, Illinois. Well, we were wrong! Sandy, our associate, was so nice and comforting. She gave us a run down of basic ring upkeep and even told us how to clean my ring myself. Sandy also made sure to give us a general timeline of picking out wedding bands, which we also plan on buying from them!
Ring didn't look like the one in the store. The natural stones are not polished. The yellowed diamonds had a few cuts on top and needed a jewelers magnifying glass to see them. Went with the suggestion of manager and is too small. Customer service is horrible
Business response:
Yikes! That’s definitely not what we aim for. We appreciate your feedback and would love the chance to turn this around for you. Let’s connect! Reach out to our Guest Support Team by emailing info@rogent.com or by calling 708-679-7588 Monday – Friday 8:30am-5:00pm CST.
Terrible customer service. Took my ring in to get fixed since it bent, they took 3 months to get it back to me and then decided to weld part of the ring together without my consent. Completely changed the look of my ring without even giving me a phone call to ask first. Then when I brought it up, all they decided to say was "I'm sorry you can bring it back after your wedding and we can fix it again". Very disappointed with the workers here. Now I get to get married with a different ring than I expected thanks to them!!
For my 10 year wedding anniversary my husband wanted me to get the other side of my wedding band. We went to Rogers and Holland where we ordered our wedding bands from 10 years ago to get the same exact band put on the other side of my ring. We paid for it ordered it. They said it was coming from Chicago their home office and would take two weeks or so-so I called at the two week mark to get a status update because of course they had not called to let me know that it was ready for pick up.they said that it was still not in a... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.5 star rating with 384 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 11:00 a.m.