Rogers & Hollands Jewelers

Tahirah H. 

on Yelp

2 years ago

Came in to get a necklace repaired and purchase some earrings. I waited for more than 10 minutes with most employees waking past and not acknowledging me at all. I watched 2 separate couples come in after me and were greeted and attended to. I saw something I would like but too bad the staff wouldn't even engage me as a customer. Unfortunately this was not a great experience for me. 

Joe I. 

on Yelp

9 years ago

I would not recommend this jeweler to anyone. I purchased a custom necklace from them and was met with poor customer service after poor customer service after poor customer service. - I was told the piece would be ready by May 14th, the week of my wife's birthday. - On May 1st, I was called and told it wouldn't be ready by said day. I said it had to be ready by May 18th, my wife's actual birthday. They agreed. - I called on May 16th to check the progress and was told it could be in on the 16th or the 18th. - I called on ... read more

Cassaundra L. 

on Yelp

10 years ago

HORRIBLE EXPERIENCE EVER!!!!!!! In January 2014 my now husband bought our first engagement ring. Two months later (March 2014) I was in the west town mall shopping, and I thought I would get my ring cleaned. The lady cleaned it and gave it right back to me. I didn't even make it a few stores down, and I noticed a diamond was missing. I asked the lady if she even looked at it under the microscope to see if anything was wrong with it. She told me they only look at it under the microscope before they clean it; if I want them to... read more

Lynn H. 

on Yelp

10 years ago

I had purchased a Movado watch for my husband years ago from this Rogers & Holland location. In October, we took it in to get a battery put in and an estimate on some maintenance and a new watch band. We made several calls over the course of 2 months and heard nothing but vague responses. Finally, we heard from a sales associate last week that our watch was in! We went to pick it up, took 10 minutes for someone to actually find it, and when it was handed to us, nothing had been done to it. They criticized Movado for thi... read more

Dan P. 

on Yelp

10 years ago

This place screwed up Everything imaginable for my engagement ring! Terrible customer service! They didn't call when supposed to. They didn't return my calls. They didn't remember they were supposed to set the diamond in a ring for me. After I finally picked it up and proposed to my now Fiancé. The ring didn't even fit, because it was never sized like it was supposed to!!!!! William is who I worked with should be avoided at all costs. The other ladies seamed helpful but things still did not get done correctly. I racked up ov... read more

Melanie R. 

on Yelp

11 years ago

Worst service ever! Had to send my ring out for repair for 4 loose diamonds got it back 4 weeks later and after one week the big diamond fell out I go back to the store and they tell me they will try and expedite the service done on the ring- no calls back like they said they would each time I called to see where my ring was at.then to top it off after a total of 8 wks with out ring they don't know where my ring is I get helped by a lady named Charlie whom is the manager and I said someone did not do their job right the fir... read more

S L. 

on Yelp

11 years ago

Dropped off broken necklace I had since '95, which was 18k gold. When I received necklace back, was 14k and different style of necklace. Of course I didn't see this until after I signed for it and took it home. I contacted them over the phone and spoke to the manager and she said you signed for it and we can't do anything about it. I'll NEVER buy anything from these robbers at all. Of course she said when they send it out to get fixed it could of got mixed up with someone elses, but since I signed for it, I received the righ... read more

Seth C. 

on Yelp

12 years ago

Staff was super pushy and when we didn't buy something they slammed their card down and gave us a dirty look...... Never shop here unless you want to be pushed into something you can't afford and don't want. Very PUSHY!!!!! HIGH PRESSURE SALES!!!!