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Rogers & Hollands Jewelers
- Jewelry
- Toledo, OH
About this business
Location details
5001 Monroe Street, C7, Toledo, OH, 43623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I can't say enough wonderful things about Stephanie Harris at Rogers & Holland at Franklin Park Mall. From the moment we walked in, she made us feel welcomed with her kindness, professionalism, and incredible knowledge. When Stephanie learned it was my daughter's birthday, she went above and beyond by surprising her with a birthday gift at no charge. That act of generosity meant so much to our family and turned an already special day into an unforgettable one. Stephanie truly cares about her customers and makes the entire ... read more
Business response:
Jeffrey, we’re beyond grateful for your kind words! Providing a warm and welcoming experience is what we strive for every day.
My fiancé and I stopped into Rogers and Hollands last night looking for a wedding band. We're getting married on Saturday and it all came together in about a week, so we were on a very tight timeline. We were at the store for maybe 15 minutes and we left with exactly what I wanted at a very reasonable price. Thank you Steve for being helpful, patient, and welcoming!
Business response:
Hi! Thanks for the compliment, Caitlin! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
My mom wanted to design an attractive version of a medical alert bracelet. They went above and beyond helping her achieve the look she wanted. Since then, I have designed an engagement ring with them, and bought other jewelry here. I love this Rogers & Hollands and I think they carry some more unique and stylish pieces than other stores.
Business response:
Hi! Thanks for the compliment, Ann! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store!
Came in on Saturday Feb 6 to look at Amethyst Earrings. Jeff Harriss was very helpful and took time to meet with us regarding wedding band options as well and listened carefully to my wants. We were at the early stages of looking for bands and did not feel any pressure to make an immediate selection. My fiance did buy the earrings though behind my back later that day which made a nice surprise at dinner.
didn't even deserve one star I bought an engagement ring a week later we broke up by take it back off everything that I owe in none after 3to4 months I find out they have me on neck collection agency for $400. They make me pay over 1500 dollars it is only $3000 for the ring and all this and all this within a week and they have collection for 400 Dollars Pl. in the whole world life racking place
Would not recommend going here. I walked in looking for an engagement ring. While standing there waiting, 2 employees stood by the register talking, not bothering to assist me find while I was looking for. Another gentlemen came out and asked "what's going on with this guy? Is he being helped?" They responded with I just walked in, despite me standing there for a couple minutes. The guy that helped me seemed rather condescending and like me being there was a bother. There's other jewelers nearby with better customer service ... read more
Business response:
Hi, Ty. At Rogers & Hollands® Jewelers, We appreciate you taking the time to share your experience with us and apologize we did not deliver the level of service our guests have come to expect. If you would like to discuss this further, feel free to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
Customer service has really gone down over the years! They do not know how to treat customers! I had my ring "inspected" because my prong kept catching things. They said it was fine, and then my diamond fell out a week later. When I called the store and spoke with a manager named Candy to let her know what had happened and also that I was never given a print out of my inspection, she stated that it is the customers responsibility to ask for a print out. Ok so glad I have to remember to remind your employees to do their job... read more
Business response:
Hi Crystal. Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal and we apologize if this was not your experience. If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look forward to speaking with you soon.
I wish I could give less than 1 star. My husband and I went there for my engagement ring in the December of 2015. I took the ring in for 3 repairs (loose stones/prongs, lost stones because of broken prongs. They gave me a new ring. In less than 1 year, the band broke. After a month, I picked up the ring, same day, realized the center stone was loose. The poorest quality I have ever seen in jewelry. I'm sorry I bought anything from them, and will never buy anything there again. Don't waste your money at this store. Bo... read more
Business response:
Hi Nancy, Thank you for reaching out to us here and bringing this situation to our attention. Above all else, providing excellent guest service is our main goal. Given the opportunity, we would like to learn more details about your case and to be able to make things right (once and for all). If you'd like to discuss this with our guest services team here at our home office, please call (708-679-7588) or email our team at info@rogent.com (be sure to include your contact information and the best time to reach you!) Look ... read more
Watch was given to me by my company quit working after 3 years properly took back to store after spending my own money fixing they sent to company who would not fix. They do not stand by the products they sell very disappointed in their stance on their product.
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.6 star rating with 369 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is closed now. It will open at 10:00 a.m.