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Rogers & Hollands Jewelers
- Jewelry
- Merrillville, IN
About this business
Location details
2201 Southlake Mall, CL-352, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So, there was absolutely NOTHING wrong with my personal interactions with ANY ASSOCIATE that helped. I have made many purchases completed a few layaways with this jewelry company. But to come back thinking my experience would match what happened a year or two ago was kind of disappointing. I was looking forward to coming to make more purchases. But because the financing has changed there are no more layaway programs which was beneficial but it’s okay, companies move and progress so I’m not upset with that just the disappoint... read more
Business response:
Uh-oh, that’s not what we like to hear! We appreciate you bringing this to our attention, and we’re here to fix it. Let’s talk! Reach out to our Guest Support Team by emailing info@rogent.com or by calling 708-679-7588 Monday – Friday 8:30am-5:00pm CST.
Just because a person is spending more money then someone else, and wasn’t in line first you just don’t ring out the person that’s spending more money then the other person
Business response:
Hi, Jacqueline. We appreciate your feedback. If you have additional details regarding your experience, do not hesitate to reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6. If we can, we would love the chance to resolve any issues.
I spent over $2500 in Jan/Feb 2023 for a wedding set. I signed up for their financing. After my purchase I received a $100 voucher off of my next purchase. In the very small print it stated that it expired in 6 months from the issue date, which I did not see. After 7 months I went in to see if they could repair a clasp in which i previously purchased from them. The charge would be $50. I looked for a new chain then. It was $140 retail. I went to use the voucher and was told that it was expired and invalid. I went up the chai... read more
Business response:
Hi, Larry. Thank you for taking out time and sharing your valuable feedback. We are committed to continuous improvement of our service through the feedback we receive! If you would like to discuss this further, please reach out to our Guest Relations Team by emailing info@rogent.com or by calling them at 1-800-829-2600 option 6.
I went to the Southlake Mall Rogers & Hollands to rebuy my husband wedding ring after he lost his previous one for his birthday. Diane was EXCELLENT in helping me. We pick all black (even though I wanted a different one, LOL). I informed Diane that I wasn’t sure of his size but she assured me with the warranty I can bring the ring back and get the size I needed when I surprised him. So one week later we went back to get the correct size. We were met by Chris/Christine (if this is her name because she refused to tell me). We ... read more
Frequently asked questions about Rogers & Hollands Jewelers
How is Rogers & Hollands Jewelers rated?
Rogers & Hollands Jewelers has a 4.4 star rating with 281 reviews.
When is Rogers & Hollands Jewelers open?
Rogers & Hollands Jewelers is open now. It will close at 6:00 p.m.