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Route 22 Toyota
- Car Dealers
- Hillside, NJ
About this business
Location details
109 US-22, Hillside, NJ, 07205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
..no Lug nutZ They almost killed me..They sold me a vehicle with missing lugnuts.also my key fab was dead..I haven't even picked up my plates yet..I can't wait to tell them..lol
Worst Dealership STAY AWAY of route 22 Toyota. They employees are so unprofessional. They never allow me and my husband to see the paperwork that we were signing in and Ipad. Mr. STEVENS, the loan officer said everything will be on a USB. My surprise when I got home an open the UBS in my computer they included in my loan around $10,000 more in warranties that I don't even agree for. I went back to the dealer the next day to cancel the warranties and Mr. Stevens said that the credits will apear on my first billing period. The... read more
DO not buy a car here once they have your family I bought a new RAV4 about 3 weeks ago. I didn’t have the need to use the AC until this week that we had nice weather. To my surprise the AC was blowing hot air. I took it to the service and had to wait 3 hours on top of that they didn’t fix the problem and told me I had to bring it back but next time to drop it off. Two days with no answer had to miss work and problem is not fixed I spoke to the manager Luis at the dealer still couldn’t help me but asked for all my information... read more
Business response:
Marling, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Toyota. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!
A price trap I went to this place for a certified used car that I found on Honda's Certified Pre-owned website. The price on the website was irresistible. The day I went there and the salesperson told me that this car is "pre-certified" which means I need to pay a "certification fee" of almost $2000 to buy this car as "certified". If I refused to pay this fee, this can could only be sold as "non-certified" at the original price on the website, or sold as "certified" at a price $1000 higher than the former one. Moreover, the ... read more
Business response:
Joe, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Toyota. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!
NEVER take your car to this place! These people don't know what the heck they are doing...scheduling doesn't know what service is doing; service doesn't know what parts are there; management is not willing to change a lousy check-in process. There is no way you will get out of that place, even for a so-called "drop off" service without spending at least 1/2 waiting. Their check-in process is ridiculous...they have someone with a tablet checking your car in, then you have to wait for a service advisor to explain what will be ... read more
Business response:
Jsav, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Toyota. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!
They pull my credit report with my consent. I just found out that they pull my credit report for the second time a day after I visited the dealership without my consent. Be careful when you visit them and not purchase a car. I believe someone did it intentionally knowing that it will affect my credit.
Business response:
I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
the worst place to uy or service you toyota they told in the dealer when new that I will get free oil change for life as long as I go to route 22 service. today at 30thousand miles I went for oil ghange; 'surprice',they told me the free is no longer free! I need to do "maintenance sevice for $459. to get a $40 oil change for free" what a joke! the sales rep ask me if I read the 30 pages layer talk papers, and the prolem is this is not the first time! do not uy for this dealerthey are the worst don't know how to make custumer... read more
Business response:
I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
Having a bad experience with route 22 Toyota I thought buying a car in a place like that will be very helpful and professional but it was the opposite. When l first walking they welcome you very nice but after you finish get your car they don’t care about you. I have been calling them over the phone for past 3 weeks never get someone to solve the problem, even when you go there they don’t really care, all the care about was to getting you in after that they don’t care no more. I will not recommend that place for someone that... read more
Business response:
I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
camry I bough a car on December 28 2017 and it is january 26 2017 and i?m still waiting for my plates. I?m tired of calling and get the running around. the sales guys never call back.I do not recommend this dealership unless you?re will to drive with a expired license plates
Business response:
Dear Customer, Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
Frequently asked questions about Route 22 Toyota
How is Route 22 Toyota rated?
Route 22 Toyota has a 4.2 star rating with 3,207 reviews.
When is Route 22 Toyota open?
Route 22 Toyota is closed now. It will open tomorrow at 10:00 a.m.