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Royal United Mortgage LLC
- Mortgage Lenders
- Indianapolis, IN
About this business
Location details
10194 Crosspoint Blvd, Indianapolis, IN, 46256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They lead me on for over three months saying I would be getting the loan. Gave me advice on what to do until I would get the money all to be told after it’s way to late to get a loan and now I will be loosing my home. Please do not go though this company and as far as the next two questions on this complaint I disagree with all of them but it would not let me submit without answering them
Gave them everything they wanted. They literally called my employer without my permission. Stated to me everything looked good and loan was waiting for approval with underwriting. Now two weeks later no return response. Even when I email the managers. Please seek other lenders. I’m out 500 bucks on an appraisal and a hard inquiry on my credit. I applied June 17th, it is now August. Just keep reading the reviews on Zillow and please read complaints on Better Business Bureau about them. I was a fool not doing this. Do yourself... read more
Buyer Beware, My family and I were looking for a new home and we found this lending company ugh, when we started everything moved quickly communication was on point, as we got closer to our close date communication disappeared between lender and us and the realtors involved. The lender pushed the closing date back more than twice requiring myself to do his/her work calling places and gathering more information that was already given to the lender multiple times. When I finally did get a hold of the lender more information wa... read more
Lendingtree forwarded a request for a home equity loan to royal united. It quickly became clear after being handed from one employee to the next and listening to their repeated conversations this is a low quality financial institution if not an outright scam. I cut contact and went on with my life Days later I get (2) text messages from people claiming to be Vice Presidents at Royal United. Jordan Kane is the most aggressive, he continues to text me long after I demanded he cease all contact. Their offers are so goo they can... read more
I was called at 7:53am CST on March 3rd, 2025. Caller hung up when I answered. I returned the call and got someone, not sure who it was, but I was pretty aggressive with them because they're a mortgage company of some sort reaching out to people prior to 8am on a SUNDAY. The employee and I exchanged words, he told me to kick rocks, and that the unemployment line was open. He ended up hanging up, and then proceeded to call me back to back to back 34 times from 8am, to 3pm CST. I also received a text message from (Cayden) the ... read more
I began the refinance process in November with Royal United. Everything was going well and I had all of my paperwork submitted and awaiting finalization. Holidays came around and I hadn't heard anything about finalization from RU. First of the year comes and I start calling and emailing. I was able to get a hold of my loan processor one time and was told the administrative department was still on holiday. Fast forward 2.5 more weeks and still no response to phone calls or emails from any of the contacts I had information for... read more
Do not use this company. I applied for a refi/1st mortgage and the original loan quoted was for 200k, I was looking to pay off some debt and do a renovation to my property before the sale. I sent them all documents they asked for within 24 hours and paid for an appraisal ($500) which came in higher than expected. Then they told me they may have to lower my loan amount due to DTI which I said was fine and asked for an updated quote, option 2 was that if I got a co-signer I could potentially get the 200k. I sent them informati... read more
This company is awful, I've done a lot of loans over the years and the highly aggressive sales tactics from this loan officer were very concerning. They immediately tried to get my payment information and it's all they seemed to care about.
I started the process with Royal United Mortage and they did a hard credit check, which came back 750+. They then asked me for a lot of other information to be sent by phone. They forwarded me to a loan person who was Kristy Storm, Executive Loan Advisor. After I sent in my information - no response. Even follow up by me, no response. After 2 weeks, some manager called me and I explained the situation and he said he would follow up regarding my information within a certain time of the day - I waited and then nothing from him... read more
Frequently asked questions about Royal United Mortgage LLC
How is Royal United Mortgage LLC rated?
Royal United Mortgage LLC has a 4.2 star rating with 982 reviews.
When is Royal United Mortgage LLC open?
Royal United Mortgage LLC is closed now. It will open tomorrow at 8:00 a.m.