Roze Room

Shari 

on Birdeye

8 years ago

When my mother came home from the hospital and began her home hospice care Roze Room was right there. Everything was so overwhelming and I so undertrained , I had a mini breakdown . Drs. Cartmel and Mehta were outstanding and enabled me to have 48 hours of round-the-clock care. The first night, Stephanie came in like a little whirlwind and started organizing the many supplies and equipment that was sitting in piles all over the floor. She arranged all the medications and made me a list. I learned something new from each nu... read more

Marissa G. 

on Birdeye

9 years ago

The short version: the sales team talk a big game. They promise you anything you want and then there is zero follow-through. They will get your medical equipment and some supplies delivered ASAP. However, they don't do much else. Long version: They flat-out lied to us when we asked for an aide to sit with Nana while we went to a family member's graduation. After two weeks of being promised that they would have someone for us, my mom called the night before the event to find out what was happening. At that point, she was tol... read more

Monique P. 

on Birdeye

11 years ago

Dear Roze Room, Your aide, Lenore August, and your RN, Ruth Bell, are exceptional. For their care of my husband, I am grateful. But I am furious that a promise to keep them with us till the end is being broken without even the consideration of a phone call. We need to keep the people who for into our home. To break such a promise is nothing short of ending my hisband's comfort in his final days. How can you do this???? The Roze Room hospice has changed our set appointments to force Ruth to attend mandatory office meetings, ... read more

Michelle R. 

on Birdeye

11 years ago

Losing a loved one is a very, very difficult situation and when you are supposed to have a hospice company there to support and guide you every step of the way to make this situation as easy as possible and have them fail, it makes the situation a hundred times worse! I am therefore NOT recommending Roze Room Hospice of San Gabriel. It has been 3 days since my father's passing and not a single call from them to express their condolences. Awful, awful service! DO NOT USE THIS SERVICE!!! I didn't want to give you any stars ... read more

Michelle R. 

on Birdeye

11 years ago

Losing a loved one is a very, very difficult situation and when you are supposed to have a hospice company there to support and guide you every step of the way to make this situation as easy as possible and have them fail, it makes the situation a hundred times worse! I am therefore NOT recommending Roze Room Hospice of San Gabriel. It has been 3 days since my father's passing and not a single call from them to express their condolences. Awful, awful service! DO NOT USE THIS SERVICE!!!