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Roze Room
About this business
The same day I signed on my mom she passed. At first all nurses were very kind and really felt like they were there for you to guide you through this process. I was told they would be following up with us and give us resources to help us get through the passing of my mom. Once my mom passed I reached out to ask for these resources and was ghosted by them. So beware they don't care about the family once the patient passes away.
The Roze Room Hospice staff were skilled, patient, and compassionate. They visited often, made sure my husband was comfortable and safe, ordered any necessary equipment, and included me in various aspects of his care. He was always treated with dignity and respect, talked to directly and made to feel like a person of value versus a patient with serious health needs. Each nurse took time to establish rapport with him. He especially enjoyed and became close to nurse Jessica. I am extremely grateful to all for their skilled com... read more
When my mother came home from the hospital and began her home hospice care Roze Room was right there. Everything was so overwhelming and I so undertrained , I had a mini breakdown . Drs. Cartmel and Mehta were outstanding and enabled me to have 48 hours of round-the-clock care. The first night, Stephanie came in like a little whirlwind and started organizing the many supplies and equipment that was sitting in piles all over the floor. She arranged all the medications and made me a list. I learned something new from each nu... read more
The short version: the sales team talk a big game. They promise you anything you want and then there is zero follow-through. They will get your medical equipment and some supplies delivered ASAP. However, they don't do much else. Long version: They flat-out lied to us when we asked for an aide to sit with Nana while we went to a family member's graduation. After two weeks of being promised that they would have someone for us, my mom called the night before the event to find out what was happening. At that point, she was tol... read more
Dear Roze Room, Your aide, Lenore August, and your RN, Ruth Bell, are exceptional. For their care of my husband, I am grateful. But I am furious that a promise to keep them with us till the end is being broken without even the consideration of a phone call. We need to keep the people who for into our home. To break such a promise is nothing short of ending my hisband's comfort in his final days. How can you do this???? The Roze Room hospice has changed our set appointments to force Ruth to attend mandatory office meetings, ... read more
Losing a loved one is a very, very difficult situation and when you are supposed to have a hospice company there to support and guide you every step of the way to make this situation as easy as possible and have them fail, it makes the situation a hundred times worse! I am therefore NOT recommending Roze Room Hospice of San Gabriel. It has been 3 days since my father's passing and not a single call from them to express their condolences. Awful, awful service! DO NOT USE THIS SERVICE!!! I didn't want to give you any stars ... read more
Losing a loved one is a very, very difficult situation and when you are supposed to have a hospice company there to support and guide you every step of the way to make this situation as easy as possible and have them fail, it makes the situation a hundred times worse! I am therefore NOT recommending Roze Room Hospice of San Gabriel. It has been 3 days since my father's passing and not a single call from them to express their condolences. Awful, awful service! DO NOT USE THIS SERVICE!!!
Frequently asked questions about Roze Room
How is Roze Room rated?
Roze Room has a 4.4 star rating with 114 reviews.
When is Roze Room open?
Roze Room is open now. It is open 24/7.