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Rumpke - Cleveland District Office
- Waste Management Solutions
- Broadview Heights, OH
About this business
Location details
3131 E Royalton Rd, Broadview Heights, OH, 44147, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Closed on a house September 5th 2024 previous owners, said Rumpke did their trash and they did a good job and recommended them to me. At first they picked my trash up every week now I've have been skipped 3 times now. My neighbors next door are like 20 feet from my house and they have picked their trash up every time but skip mine and from what I have seen the truck drives past my house to get to my neighbors.
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at (800) 828-8171. We look forward to ensuring your satisfaction. Thank you.
hands down the worst trash service I have ever dealt with. At least once a month our trash was not picked up. This last time was the last straw- they changed our pick up day and instead of sending an email like they do for EVERYTHING ELSE, they sent a postcard- which I received the day AFTER our new pick up day. I called and explained what had happened and asked nicely for someone to come back out and pick up our trash- it was very full and couldn't wait another week. I was told no, I had to wait until the next week. I cance... read more
Business response:
Liz, your review is very concerning to us. We would appreciate it if you would contact our customer care team at (800) 828-8171 or by email at websupport@rumpke.com. Please include additional detail about your experience, as well as your full service address. Thank you.
Well Rumpke, you did it again. Last Tuesday, December 27th was our garbage pickup day and once again they completely dropped the ball. I put out both garbage cans, and like most people, had more garbage than normal due to the Christmas holiday. They came by and emptied the recycle bin first, so good there; when it was time for them to come back and empty the garbage bin, I also assumed that they would also be grabbing all of the bulk items outside of the cans, but guess what? They emptied my garbage, but failed to take th... read more
Business response:
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to websupport@rumpke.com. We look forward to ensuring your satisfaction. Thank you.
worst customer service in history. nothing but problems with this company, they come whenever they feel like it, wont give an eta, miss the scheduled pickup, use any excuse to not pickup. do yourself a favor and get another company to service your needs.
Business response:
Mercedes, we apologize for your experience. Exceptional reliability and customer service are tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to websupport@rumpke.com. Thank you.
Frequently asked questions about Rumpke - Cleveland District Office
How is Rumpke - Cleveland District Office rated?
Rumpke - Cleveland District Office has a 4.2 star rating with 934 reviews.
When is Rumpke - Cleveland District Office open?
Rumpke - Cleveland District Office is closed now. It will open tomorrow at 8:00 a.m.