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Rush Court Care Home - Elizabeth Finn Homes

4.8

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Rush Court, Shillingford Road, Wallingford, Oxfordshire, ENG, OX10 8LL, United Kingdom

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4.8100 reviews
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V K's profile image
V K 
8 years ago

The building and gardens are absolutely beautifully maintained, immaculate. The choices of interior decoration stunning. Food all home cooked, varied and good. The few social events we attended were really excellent - even our Christmas dinner! All staff were very pleasant and caring. When my mother became confused and unable to make herself understood I felt the nursing staff to be reactive rather than proactive in her care. 

Marilyn O's profile image
Marilyn O 
9 years ago

Rush Court has provided my mother with excellent care. She has needed a high level of nursing care throughout the day and night. The staff have treated her with care, respect and compassion. Initially, my mother was reluctant to socialise and take part in activities, but with encouragement, she has been on various excursions and has responded well to the obvious care and affection shown. There is a lovely atmosphere and the inside of the building is very well maintained as are the grounds and gardens. My sister and I are ext... read more

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Kate 
9 years ago

My Father spent 3 years at Rush Court. During his time there I felt the care he received was fantastic. As my Father was from a much older era the fact that the majority of the carers first language was English made settling in for him at the home a lot easier as he was hard of hearing and didn't always easily understand. The staffs caring nature towards him was exceptional and this was sometimes extended to me as well. The grounds are beautiful and I will certainly miss visiting Rush Court. 

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Joan S 
10 years ago

My cousin had excellent care at all times, and nursing care over the last few months when my cousin was bedridden, was of the highest standard. All staff helpful and a really interesting programme of events. 

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M M 
6 months ago

I received a phone call from my mother-in-law early this morning as she was very distressed. She said that there had been a minimal number of staff on duty last night and they appeared to be struggling to meet demands. In recent weeks she has reported waiting for a very long time to be assisted with personal care, has missed out on drinks and has not had medication/cream applied to her legs. We feel that Rush Court is falling far short of its excellent aspirations. *Whilst some staff are good, some are not so good and there ... read more

Business response:

Thank you for your review, as previously discussed with you at the time of raising concern. All issues raised was dealt with promptly and actions put in place. Thank you for taking the time to review Rush Court. All concerns were actioned and I can assure you that we take any concerns raised seriously and reflect on our practices. I see your mother in-law regularly to ensure she is satisfied with her care and I will continue to monitor her progress. Please do not hesitate to contact me directly if you will like to discuss a... read more

Nigel H's profile image
Nigel H 
a year ago

This was my wife's 3rd short respite stay at Rush Court. Lovely setting, good amenities, nice room, caring staff and good food. However, the home feels under-managed with disorganised discharge, missing items (subsequently located) and an apparent lack of effective procedures. Laundry return is very haphazard and my wife has returned with items that do not belong to her. The management team seem rather office-bound and would be more effective if their presence was more obvious and with a higher profile. 

Business response:

Thank you for your feedback, which we always welcome, to help us continually improve. I am sorry that your wife's discharge from us was not handled effectively & appeared disorganised, with some items missing. I am pleased to hear, however, that these were subsequently located. I will share you feedback with the team at our daily meeting, which is attended by the UM/RGN 's who are responsible for managing admissions/discharges procedures and ensuring these are seamless. Your feedback is appreciated and will help us to learn/... read more

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How is Rush Court Care Home - Elizabeth Finn Homes rated?

Rush Court Care Home - Elizabeth Finn Homes has a 4.8 star rating with 100 reviews. 

When is Rush Court Care Home - Elizabeth Finn Homes open?

Rush Court Care Home - Elizabeth Finn Homes is open now. It is open 24/7.