Rush Court Care Home - Elizabeth Finn Homes

4.8

Skilled Nursing
Oxfordshire, ENG

About this business

Healthcare Skilled Nursing

Location details

Rush Court, Shillingford Road, Wallingford, Oxfordshire, ENG, OX10 8LL, United Kingdom

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4.893 reviews

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Nigel H

a year ago

This was my wife's 3rd short respite stay at Rush Court. Lovely setting, good amenities, nice room, caring staff and good food. However, the home feels under-managed with disorganised discharge, missing items (subsequently located) and an apparent lack of effective procedures. Laundry return is very haphazard and my wife has returned with items that do not belong to her. The management team seem rather office-bound and would be more effective if their presence was more obvious and with a higher profile.

Business response:

Thank you for your feedback, which we always welcome, to help us continually improve. I am sorry that your wife's discharge from us was not handled effectively & appeared disorganised, with some items missing. I am pleased to hear, however, that these were subsequently located. I will share you feedback with the team at our daily meeting, which is attended by the UM/RGN 's who are responsible for managing admissions/discharges procedures and ensuring these are seamless. Your feedback is appreciated and will help us to learn/... read more