SafeBasements

4.8

Litchfield, MN

About this business

Home Services Waterproofing

Location details

60335 U.S. Highway 12, Litchfield, MN, 55355, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 5:00 p.m.
Tue	7:00 a.m. to 5:00 p.m.
Wed	7:00 a.m. to 5:00 p.m.
Thu	7:00 a.m. to 5:00 p.m.
Fri	7:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8735 reviews

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Steven R

5 years ago

The work they did was good but after charging us $16.000 the origional complaint we contacted them about was never touched. You can literally see outside where there is missing mortar between the block and the sales man is saying they would have to tear out the driveway to properly fix the problem, no mention of this when they wanted the work. Highly disappointed. And don't get me started on the language while they work, they need to realize they are in someone's home.

Volkan

7 years ago

I just talked to Lydia. She answer the phone and greets “this Lydia” no other words. I explain my situation and she replies “earliest appointment at the end of August” and waits. She doesn’t ask if I would like to schedule. I asked if I can schedule she asks me to hold on since there are customers in front of her. 30 seconds later she picks the phone “Barbara?” I reply no, she says “you stay on hold”. Finally she is with me and i can hear she is doing something else as well and paying no attention. I spelled everything so sh... read more

Andrew

8 years ago

Don't waste your ime contacting them. I'm in the middle of thier servive area listed on thier website, and here's the response I got from them( I am sorry we cannot give you a quote for radon. We travel 70 mile radius for these quote. ) Don't like my time being wasted and don't want to deal with someone that is misleading people on thier own website.

Business response:

We reached out to Andrew with the following letter... Hello Andrew, My name is Matt ****** and I'm the Sales Manager for SafeBasements of MN. I wanted to talk with you about your BBB review but I could not locate your phone number. First and foremost I want to apologize for the way the message was delivered. Our company is a great company filled with people that care about helping others. We in no way want to come off as if certain projects are meaningless. The majority of our specialty is foundation repair and waterproofing... read more

St Paul - Drain Tile Basement System

8 years ago

This service overcharged the cost of my project by over 30% because of miscalculations with measurements. They left a terrible mess and the rework for wall repair after they left was significant. The project was definitely not well planned. Not able to recommend.

Business response:

Hello Wynne ********, First, I would like to apologize to you about your experience with our company and our services we provide. We are always striving to be customer-centric and go above and beyond when dealing with our customers and their homes. From what I understand you believe you were overcharged 30% for our services and feel we left a terrible mess to your wall. We will discuss the mess first. Our work creates a lot of dust and dirt; there are times when finished walls will need to be cut back and later replaced. Thi... read more

9 years ago

Unfortunately they had an accident at our home do to bad equipment and ruined our concrete. We hired them to foam jack and ended up needing to lay new concrete which didn't happen till four months later. After telling us they'd send their best crew we got one experienced person and two people I don't think have worked there for a week. (This was not a one man job.) Below average job quality and very poor communication and business dealings from the people that run the company. I highly suggest finding a different company.

Business response:

I am sorry you did not receive the service you were counting on and what we expect from ourselves. We do however appreciate you taking the time to write this review, while it is not what we like to hear, it is something we need to hear. We will use your negative experience and improve on our customer relations going forward. We hold ourselves to a high standard and when these incidents happen, it hurts to read these reactions but we will learn from it and strive to make it better. We are in the process of trying to contact t... read more

C. B.

9 years ago

Crew was supposed to leave the shop (about 90 minutes from my home) at 7 AM to do some work on the house, giving me a call when they're on the way to let me know an ETA. At 10:10, not having heard anything, I called to find out where the crew were, and spoke to Brenda. Brenda sounded surprised that Ben (the foreman) hadn't arrived yet, said she would call him, and promised me a call back. After confirming my telephone number with her, I thanked her and hung up the phone. 70 minutes go by. No call from ***. No call from *****... read more

Business response:

We are sorry to hear about the lack of communication on our part. We do put an emphasis on communication around here but at times it seems we slip up, sorry about that. In your situation it seems the ball was dropped from the get go. What usually happens in our company is we hand off the jobs to each foreman and it is their responsibility to complete the work on their schedule each week. Every foreman has their own schedule to finish so if one happens to become sick, well you see what happens. As for being rude I don't belie... read more

B. W.

10 years ago

In June of 2015, Jesse Trebil quoted us on anchoring our deck 6x6's so that our soil would no longer "heave" the deck. The work was scheduled for October of 2015. The work was subsequently delayed until early November of 2015. When the workers came out, it was rainy (and had been for a couple days). They took a mini-backhoe in the backyard and completed the work. Upon completion, parts of the patio that was not part of the work area were left cracked and angled. Even more alarming, our backyard was, in essence, destroyed. Bi... read more