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Sam Ash Music Stores
- Consumer Goods
- Richmond, VA
About this business
Location details
9110A West Broad Street, Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
On Saturday I purchased a product at the Richmond VA store that needed to be shipped from another location. As of today, Tuesday, still no tracking number or confirmation. I emailed the sales rep, no response.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your sales associate was off on Sunday and Monday and is sick today. We have requested a tracking number in his stead and promise to let you know as soon as we receive it. Thank you for your patience in the meantime. Talk to you soon, Sam Ash Music Richmond
Just fine . Ok
Not enough sales people on the floor. I've been there several times and not seen anyone my entire duration and walked out of the store having not interacted with any employees.
Business response:
Thank you for providing your feedback and letting us know about this issue, Sean. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (804) 967-0707 and we'd be happy to help you out. Cheers, Sam Ash Music Stores
First time in this store. I needed help but no one around to ask. Went to the electric guitar area and asked for help. He told me where to go and that someone was in the acoustic guitar room. Went to this room, no one there to assist me. After 10 minutes I went back out and went to the front desk. The guy there asked the electric guitar guy (different person) to go to acoustics with me and assist. So we then got what I needed and I cashed out there.
Business response:
Hi Christine, My name is Sarah Green and I am the General Manager of the Richmond Sam Ash Music. I appreciate you taking the time to provide feedback about your recent visit to my store. Customer service is my primary focus here at Sam Ash and I was disappointed to read that you did not receive the attention that I expect from myself and my team. I wanted to reach out to you personally to apologize and encourage you to ask for me directly the next time you visit so that I can give you the experience that you rightly deser... read more
As a working musician I am usually afforded an additional discount from your amazing in store prices. I told the salesman who just didn’t bother. Sorry it’s about the money.
You got a Salesman in there that doesn't over sell me stuff I started playing guitar about 6 years ago in about 6 months into plane I went in there to ask about strings in a guy sold me a $22 package of strings I thought that was a little much
More deals
Very helpful staff in finding stock items. Manager encouraged me to bring guitar case in to sell promising a fair offer. Very disappointing offer wasted my time and gas.
Business response:
Hi Larry, My name is Sarah Massey and I believe that I was the manager with whom you spoke. I apologize again that you were disappointed in our offer on your case and I do appreciate your feedback. I promise you that we always do the best we can to offer top dollar for pre-owned gear and I am sorry that my offer was not what you were expecting. Customer service is my primary focus here at Sam Ash and I am disheartened to know that you feel that your time and gas was wasted. I would love to offer you some sort of compensa... read more
Add self kiosk to cross check sale pricing on sam ash.com website. Self-promotes the store and website at the same time.
Business response:
Hi Theresa! Thank you so much for your feedback! A self service kiosk is something that Sam Ash is actually considering as we speak! I don't have any specific information at this time, but I know that our home office has been discussing it. I wanted to let you know that in the meantime, please don't hesitate to ask any of our associates to look up a price match for you! We are more than willing to do so and we have a 60 day/ 50 state price match guarantee, so we will even honor a lower price from an authorized dealer up... read more
Frequently asked questions about Sam Ash Music Stores
How is Sam Ash Music Stores rated?
Sam Ash Music Stores has a 4.8 star rating with 1,309 reviews.
When is Sam Ash Music Stores open?
Sam Ash Music Stores is open now. It will close at 9:00 p.m.