This profile has been claimed by the business owner or representative.
SecurCare Self Storage
- Self Storage
- Corona, CA
About this business
Location details
2050 Compton Ave, Corona, CA, 92881, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
having had all my things of value stolen out my unit being told my presence scares other renters(( i am if color) rent increased in one year 3 times charged 877.21 for two months late then following month 1,000 . payment log alerted. manager (s) past and present have dune nothing but lie chat me and now stolen. these are not alleged in at the city himself as i have this review filing against this corrupt company. sending the ceo proof of altered payment log nothing was done. stressed and have been forced to sign exit papers... read more
Business response:
Apologies for any inconvenience. Your feedback is invaluable to us. Please feel free to reach out to us at (951) 800-3857 to discuss your concerns further.
If you want to waste 400$ a month then come here came here to pay my moms storage the moment I found out about their ridiculous pricing, robbery save your money go somewhere else
Business response:
Hello Miguel, thank you for taking your time to give us feedback. I see that you left a 1 start rating, but we were not able to locate you or your name within our database. There are several concerning details in your review, that I would like to learn more about. Please give us a call at your earliest convenience at 951-272-9501.
Nobody Available During Working Hours & Bad Policies Last weekend, my company asks me to visit a storage unit they have been renting for almost two years, maybe longer. Nobody's opened the unit in all that time. It's been so long that they don't even know if we have the right key. The key I have fails to open the lock on the unit, so I go ask the manager for help opening the garage. A paper on the door says: The front office is closed during working hours for a meeting and staff, will be back at 3:30 PM. I find and fo... read more
Business response:
Dear Jose, We apologize for any inconvenience you encountered during your visit. To help clarify any confusion. During certain periods, our staff may have the obligation to attend company meetings resulting in the temporary closure of our office. Additionally, during normal business hours, our staff may also step out of the office to conduct property inspections. For this reason, we recommend our customers to schedule a visit with our staff to ensure proper service. It is also important to note we have policies in place to p... read more
I have a unit there, my friend across my unit told me he found a rat in his. So I decided to go through some of my boxes, sure enough their were in my things. I didn't go through my whole storage because it was a lot for me. I put my claim in. Took them almost a year and they are offering me $ It's about right. But now they want me to sign and agree, which is saying that if there is more damage to more of my things I can not put another claim. I pay Insurance on my unit can they do that? That would also mean that why would I... read more
Business response:
Dear Bertha, We are sorry to hear that your rental at Universal Self Storage Corona was not to your expectations, but we are glad to hear that your Tenant Protection Plan claim has been settled. We are unable to make adjustments to claims that have already been approved, however, your TPP remains effective should you need to open a new claim for a separate matter. We do apologize if our staff provided you with any inaccurate or misleading information. If you need additional details please refer to the TPP addendum that is in... read more
All my belongings was covered in RAT dropping & pee! I even had 4 DEAD RATS in my unit!!!!! So discussing! The stuff here are rude & didn't do anything to resolve the issue! I had to basically throw all my belongings away because of contamination! Do not rent a storage unit here unless you like rat dropping & pee
Business response:
Dear Brandy, We are sorry to hear about your experience at Universal Self Storage Corona. Our pest control vendor services the facility each month. While they are unable to access rented units, we can coordinate a service for your unit. We encourage you to reach out to the manager for more information on this service and how we can further assist you at 951-272-9501. Regards, Management
I can't say enough how disgusting this facility is. If we didn't need a full crew with PPE to get our stuff out, we would have done it long ago. Unfortunately we can't afford the thousands of dollars it would take to hire a full crew to empty our unit yet so we are stuck between a rock and a hard place. If you don't want hantavirus, DO NOT store your things here! Our whole life's worth of belongings and heirlooms, ruined and with zero ZERO help from the facility management. Nothing but attitude and difficulty, even as we t... read more
Business response:
Dear Kristina, We deeply apologize for your experience at Universal Self Storage. We have received similar concerns most recently in regards to this issue, and we are working to resolve the situation for all tenants. Our staff work diligently to keep the site clean and presentable, however, this appears to be a situation where a tenant has stored prohibited food items, which is impacting nearby units. Our pest control vendor services the site on a monthly basis, but is unable to address occupied storage units unless they ... read more
They do not protect your belongings. They have a rodent problem and will only replace up to $500. I had damage to 3 mattresses totaling $3000. They will not replace or reimburse for damages caused by their rodents.
Business response:
Dear Christine, We are sorry to hear about your experience at Universal Self Storage-Corona. Our pest control vendor services our facility each month but they are unable to enter occupied spaces without the tenant present. At the time of your rental, you signed a form titled Tenant Protection Plan Addendum. We would advise you to please refer to this addendum as it states that the maximum payout for rodent damage is $500. Should you have any questions regarding this or would like to discuss your account further then please f... read more
Prices seem out of control. Once you move stuff in they know they have you over a barrel and seem to stick it to us as often as possible. Think twice before choosing a storage facility. each time ownership changes the prices go up again and again. Half the size of a garage at the price of a small house.
Business response:
Dear Mike, We are sorry to hear about your frustration with your rate. Our office would be happy to assist you and provide you with some options that fit your needs. Please give us a call at 951-272-9501 during office hours. Regards, Management
I'm trying to find out why your company put a red lock on my storage unit I don't owe your company any money i just moved in recently in this month from my knowledge that's an illegal lockout and im thinking of taking legal actions against your company i would appreciate if someone from upper management can reach out to me and explain to me the reason no one reached out to me from the office and when I stopped by the office was closed that's totally crazy. I had my own lock on my unit so there's no reason
Business response:
Dear Glestil, We apologize for the inconvenience this has caused. We have attempted to reach you in regards to your account. Please call the office at 951-272-9501 so we can assist you. Regards, Management
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.1 star rating with 183 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.