This profile has been claimed by the business owner or representative.
SecurCare Self Storage
- Self Storage
- Corona, CA
About this business
Location details
2050 Compton Ave, Corona, CA, 92881, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This is the WORST storage unit to rent from it's a total rip-off it's RAT INFESTED put my equipment in the storage and less than a month it's was a RAT nest an insurance claim was filed since November I have over $2000 in damages and I was told that the insurance company only pays $500 for RAT damages that's CRAZY my Electronic's and other stuff was badly damaged it's now March and I still haven't received the check for $500 they charge you so much money monthly and it's like playing a CAT and MOUSE game with them to get you... read more
Business response:
Dear Tameika, We are sorry to hear about the experience you had at Universal Self Storage-Corona. We are aware of the issues you've encountered and are working diligently to take care of the matter. We have pest control that comes to the site monthly to do routine service, however, they are unable to access occupied units. After further investigation it has come to our attention that prohibited food items were stored in the unit. Our contract also breaks down the claim procedure and settlement amounts for rodent damage. In ... read more
¡¡¡RATS RATS RATS RATS!!! HORRIBLE! My whole unit is infested with rats. I have feces and urine on all my stuff. I have two kids under 4 years old and all their "firsts" are in there. I have two heirloom seats from my deceased grandmother. Everything has been destroyed. Where there's poop, there's pee, and the pee is irreversible. I understand things happens, but they're also moving at a snails pace and being non communicative. It's been 2 months since I submitted my claim and the response has been trash. They're also STI... read more
Business response:
Dear Eddie, We're incredibly sorry to hear about your experience at Universal Self Storage. We do have a pest control vendor service our facility each month, however, in most situations we are unable to find damage inside occupied units until the tenant visits their space. At our facility, we prohibit the storage of food items and perishables, which are the most common cause of pests, and it's likely that a neighboring tenant had stored something of this nature. We do ask for and appreciate your continued patience with you... read more
I had a very poor experience at Universal Self Storage for the following reasons: 1. Poor customer service - Management seemed unhappy when I first went in to rent a unit, as if it was an inconvenience for them. That was the case every time I interacted with them afterward as well, unenthusiastic and indifferent. Not to mention they were always out of the office whenever I went in or called. 2. Poor accessibility - I couldn't access my storage unless there is someone in the office (normal 9-5 hours). That essentially mea... read more
Business response:
Dear Andrew, We are sorry to hear that you did not have a good experience at our Corona location. Our managers are in the office Monday - Saturday 9am-6pm, unless they are out on the property assisting other tenants or running errands. It is not our intention to miss our tenants when coming to the office, but part of their job is to be out on the property as needed. In regards to gate hours, our access hours are 6am - 7pm seven days a week, excluding major holidays. It is possible that you confused our office hours (9am - ... read more
They only answer the phone after they have gouged you with late fees even when you are 1 day late. If I didn't have a bad back I'd relocate my junk. Horrible...horrrible new management.
Business response:
Hi Leti, We tried to reach out to you via telephone to further discuss your concern(s). However, we don't have a good contact number. We would love to have the opportunity to help you with any/all concerns. Feel free to reach out to our office and provide a contact number and the best time to reach you. Thank you, Management 6/29/2017 Hi Leti, We apologize for your inconvenience. When you get a chance, please contact our District Manager, Sabrina Gonzalez, (sabrina@guardiansc.com) (or private message this account) and ... read more
As others have indicated, mysterious price increases without any warning. Price increase of 25% from June, 2016 to June, 2017. I've been a customer since 2012 and prices have increased 125% in that time frame. Time to find a new storage unit. Too much competition to tolerate this kind of greed.
Business response:
Hi Michael, We apologize for the inconvenience. When you get a chance, please contact our District Manager, Sabrina Gonzalez (sabrina@guardiansc.com) (or private message this account) and leave your contact information as well as a good time to call so the district manager can get a hold of you to discuss your concerns while storing with us. We appreciate your business and look forward to speaking with you to resolve this matter. Thank you, Management
Stay away! Under new management. Fees mysteriously have gone up, and your payment date has changed. Required to pay my next months payment before the due date. The old management used to be nice and friendly, miss them. Go somewhere else!!! My last month there! They don't even deserve a star
Business response:
Hi Daniel - We are sincerely sorry you feel this way. At your convenience, we would like to discuss your concerns with you to address them as soon as possible. Please send a message to this account (or call (951)682-1107) with your contact information, as well as the best time to reach you, so we can get the district manager to reach out to you at a time that works best for your schedule. Again, we are very sorry you are unsatisfied and we would like to work with you to see what we can do to make your experience a better one... read more
Thank you Beth A, the situation out there at this location is very worse, despite Cathie is super rude, very disrespectful, she is always nagging, Racial Rant and Hate Act. She need to be kind to everyone not specific Race plus everyone should pay same rate for same strong they rent by sizes after each move in introductory rate is over even at the regular rate or any promotional offers and everyone need to see the rate paper work to have access to it, not to only to show to specific race. ALL life matters, All customers matt... read more
Business response:
We apologize for the experience you had at Universal Self Storage - Corona. Our company would like to hear more details regarding your concerns. When you get a moment, please respond (via private message) with a direct phone number & best time to call, so you may be reached by the district manager. Thank you.
Absolutely ridiculous rate increase. Was paying $38.00 had one rate increase to $49.00 in less than a year without notice. A 29% increase.... Why would you force a good paying customer out by doing that. someone clearly doesn't know how to manage their business very well.
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.1 star rating with 183 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is open now. It will close at 10:00 p.m.