SecurCare Self Storage

Eddie C. 

on Yelp

5 years ago

¡¡¡RATS RATS RATS RATS!!! HORRIBLE! My whole unit is infested with rats. I have feces and urine on all my stuff. I have two kids under 4 years old and all their "firsts" are in there. I have two heirloom seats from my deceased grandmother. Everything has been destroyed. Where there's poop, there's pee, and the pee is irreversible. I understand things happens, but they're also moving at a snails pace and being non communicative. It's been 2 months since I submitted my claim and the response has been trash. They're also STI... read more

Andrew L. 

on Yelp

7 years ago

I had a very poor experience at Universal Self Storage for the following reasons: 1. Poor customer service - Management seemed unhappy when I first went in to rent a unit, as if it was an inconvenience for them. That was the case every time I interacted with them afterward as well, unenthusiastic and indifferent. Not to mention they were always out of the office whenever I went in or called. 2. Poor accessibility - I couldn't access my storage unless there is someone in the office (normal 9-5 hours). That essentially mea... read more

Latina B. 

on Yelp

8 years ago

They only answer the phone after they have gouged you with late fees even when you are 1 day late. If I didn't have a bad back I'd relocate my junk. Horrible...horrrible new management. 

Michael P. 

on Yelp

8 years ago

As others have indicated, mysterious price increases without any warning. Price increase of 25% from June, 2016 to June, 2017. I've been a customer since 2012 and prices have increased 125% in that time frame. Time to find a new storage unit. Too much competition to tolerate this kind of greed. 

Daniel B. 

on Yelp

8 years ago

Stay away! Under new management. Fees mysteriously have gone up, and your payment date has changed. Required to pay my next months payment before the due date. The old management used to be nice and friendly, miss them. Go somewhere else!!! My last month there! They don't even deserve a star 

Maricella J. 

on Yelp

8 years ago

Thank you Beth A, the situation out there at this location is very worse, despite Cathie is super rude, very disrespectful, she is always nagging, Racial Rant and Hate Act. She need to be kind to everyone not specific Race plus everyone should pay same rate for same strong they rent by sizes after each move in introductory rate is over even at the regular rate or any promotional offers and everyone need to see the rate paper work to have access to it, not to only to show to specific race. ALL life matters, All customers matt... read more

George R. 

on Yelp

11 years ago

Absolutely ridiculous rate increase. Was paying $38.00 had one rate increase to $49.00 in less than a year without notice. A 29% increase.... Why would you force a good paying customer out by doing that. someone clearly doesn't know how to manage their business very well.