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SecurCare Self Storage
- Self Storage
- Riverside, CA
About this business
Location details
4909 Felspar St, Riverside, CA, 92509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This storage place is ridiculous. Customer service is horrible. Went to go put stuff in my storage and both keys were not working, which we haven't opened for almost a year so I believe the lock got rusted and wouldn't let our keys turn. One key even broke inside the lock. Tried to get in contact with someone to help us, which took forever. Then they proceeded to tell us it's $35 to open our storage? How does that even make sense? Both our keys weren't working and one key broke, how is that our fault? After all of that we de... read more
Business response:
Hi Kristianna. We're disappointed that you're feeling frustrated. We strive to provide excellent customer service and we're sorry we fell short of that expectation. We also apologize for any miscommunication on our part. We will pass your comments about your lock issues to our leadership team to review the situation. Thank you for your candid feedback. *Alison
Beware!!! This place is rat infested, they urinated, and crapped on everything! Don't use this storage facility unless you have stuff you don't care about. FYI, the insurance they have you buy doesn't cover that kind of damage. When I was getting my stuff out, there were others that had the same complaint! I added a few pictures, could've added many more but had already thrown alot of it away before I thought to take pictures
Business response:
Thank you for bringing these issues to our attention, Kris. We strive to provide pest-free environments for our tenants so we take these claims very seriously. We have passed your comments along to the Area Manager so they can work more closely with our pest control company moving forward. Thank you for your feedback. We appreciate it. *Alison
More like unsecurcare. My unit has been broken into 3 times and all the facility does is raise my rates. I'm currently looking for a new storage facility to do business with.
i have three units at this place after two months one of my units was broken into and i lost alot of very expensive tools . when i moved in there was a bunch of shady looking guys i guess they rented there. they were there every day and even stayed over night is that ok i dont think so any way they came over and talked to me so as to see what i had in my storage. well i know who stole my stuff and so does the manager.so manager do you let rip offs stay all night thats why my tools got riped off i think you should replace the... read more
Frequently asked questions about SecurCare Self Storage
How is SecurCare Self Storage rated?
SecurCare Self Storage has a 4.7 star rating with 194 reviews.
When is SecurCare Self Storage open?
SecurCare Self Storage is closed now. It will open at 6:00 a.m.