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Silicon Forest Animal Hospital
- Hillsboro, OR
About this business
Location details
110 NE 25th Ave, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Little Winnie is our first dog (Jack Russell/Chihuahua Mix) from recommendations from other pet owners we went to the Companion Pet Clinic. The front office staff was very friendly and helpful and we did not have to wait very long at all before seeing the doctor. The doctor was very informative and willing to field multiple questions from first time dog owners. I think that their rates were very reasonable and they were not pushy at all regarding procedures. We will definitely be bringing Little Winnie back there.
I was looking for an affordable place to take my pup & stumbled upon CPC thru google searches. Although it's a bit of a drive from DT PDX it was worth it. Couldn't have asked for friendlier service or a nicer vet. I was given honest answers & never felt like I was being tricked into services my dog didn't need. The charges were all legit & I didn't walk away feeling like I had just blown a ton of money. I highly recommend!
their prescription policy sucks! they stopped giving the prescriptions to Chewy, Petmeds now you have to have the original in hand then mail it to whoever needs it used to be Companion would just ok it over the phone they held up my dogs meds for months because of their greedy policy they want all prescriptions to be purchased through them I've spent a lot of my hard earned money over the years taking our pets there no more! kiss my ass Companion.
So they've recently claimed they now have appointment slots. I reluctantly decided to give them another shot just because they are a lot closer to my home and my dog absolutely hates the vet so the sooner we get there and back, the better. With an "appointment" it was still a 2+ hour wait. The waiting room was just as chaotic, everyone seemed to be running around like headless chickens. Absolutely nothing is streamlined there and it's even worse now. The vet refused to look at my dog's records when asking questions, even th... read more
What disappointment. I am not sure if i visited the same clinic as all the other people did that gave a great review. Arrived for my appointment only to be placed in a room to wait for over an hour. Never did anyone walk in to say, there is going to be a long wait would you like to re-schedule? Who knows maybe i would have been left there all day if i did not decide to leave. Walked to the front only to be ignored by an employee, when she finally acknowledged me couple of min later, the look on her face was priceless, like s... read more
So grateful for Dr. Lauer at Frontier Veterinary Hospital for his excellent care! Anyone looking for a great vet and great office needs to go there. Phone is 503-648-1643. My sweet Lucy passed away on 7/4/2024 and we could not have asked for better care. While Companion was useless, Frontier excelled in their prompt and careful care. we now have a new puppy and Dr Lauer continues to impress me!!
Business response:
Hello Annette, Thank you for your support for over 12 years of services with Companion. We apologize for any inconvenience you experienced with our service. We strive to provide the best care for our patients, but sometimes unforeseen circumstances can lead to longer wait times. Since we are a walk in, first come, first serve urgent care clinic there can occasionally be times where we unfortunately have to put a cap on the day and refer clients to Emergency Hospitals. We understand the importance of timely communication and ... read more
Hard to get your pet seen because they go by first come first served. No acuity assessment or pet triage done, just write your name on the waitlist and hope for the best. The staff at the front desk need some customer service training. If I had to base the experience on the reception staff I wouldn't come here. When I walked in the staff member could barely muster a strained hello for a greeting. Pathetic. I guess learning how to say hi wasn't in their linguistic repertoire. Will update if I get my pet seen here.
Business response:
Hi Mike, As a walk in clinic, yes, we are mostly first come first serve, but we do triage in emergency situations. However, I am disappointed to hear about your experience at our front desk, as that is not the type of customer service we strive for and I'd like to apologize for that. We apologize for any inconvenience this day might have had on you by not being able to see your pet. I am not sure what the situation was the day you came in, but we do tend to get very booked during the day, and yes, at times have to cut off se... read more
They don't take appointments. Walk in only. You also can't call ahead. I came in at 11:00 and was told the wait was 1 hour. At 12:15 they put my dog and I in an exam room. No one came in! At 1:15 I came out to see if the forgot us and asked for water for my dog. It was 2:50 before we were finally seen.... Almost 3 hours. Make sure you have plenty of time to wait.
Business response:
Thank you for sharing your concerns Denise. We apologize for the long wait you experienced during your visit. As a walk in, urgent care clinic, it can be hard for us to gage an actual wait time due to urgent care and ER cases that might take longer than expected. We are always striving to go as quickly as we can, to provide efficient and timely service to all our customers. We are always striving to improve and appreciate your feedback.
This place sucks they waste your time and not worth your money waited 3 hour after they said it would be 20 minutes they waste your time and don't care
Business response:
We apologize for the inconvenience you experienced, Rory. As a walk in urgent care clinic, wait times normally exceed over 2 hours, depending on the urgency of cases that come in. We strive to provide efficient and quality care for all our patients, and do our best to get to all clients & pets are quickly as possible. We apologize for the long wait time and any inconvenience it may have caused, and we thank you for choosing Companion Animal Hospital.
Frequently asked questions about Silicon Forest Animal Hospital
How is Silicon Forest Animal Hospital rated?
Silicon Forest Animal Hospital has a 4.4 star rating with 1,607 reviews.
When is Silicon Forest Animal Hospital open?
Silicon Forest Animal Hospital is open now. It will close at 6:00 p.m.