SoftLite Windows & Doors

Susan C 

on BBB

a year ago

My original SoftLite windows were installed more than 10 years ago and earlier this Spring I noticed that 2 out of 22 appeared foggy and had failed. I phoned the company in early August and was greeted by friendly and knowledgeable women (I placed multiple calls with multiple questions) who walked me through the warranty replacement glass process. They were careful to explain that the warranty is for replacement glass only, not the entire window or shipping. Accepting those parameters, I provided the required information, up... read more

Kathy A 

on BBB

a year ago

Outstanding product!!!We purchased our windows 10 yrs ago and not one issue!! These are the best windows. After the company that we purchased them from went out of business we thought we were without a warranty as promised. The company that took over for them did not honor the previous companies warranty but sent me directly to Softlite to resolve my problem.Softlite customer service is the Greatest! They sent the parts we needed and videos on how to repair our window. They are Outstanding. I had the parts within days of sub... read more

Paul D 

on BBB

a year ago

Fantastic Company! when they tell you guaranteed for life they mean it! We just had hardware repairs made to ***** windows, half of which were 18 years old, other half 23 years old. no questions asked... *****; our field service rep went above/beyond to insure not only that was all in perfect working order before he left, but also that both my wife and I would be able to confidently take care of any future minor repairs ourselves! 

Paul D 

on BBB

a year ago

Fantastic Company! when they tell you guaranteed for life they mean it! We just had hardware repairs made to 10-12 windows, half of which were 18 years old, other half 23 years old. no questions asked... *****; our field service rep went above/beyond to insure not only that was all in perfect working order before he left, but also that both my wife and I would be able to confidently take care of any future minor repairs ourselves! 

Michele L 

on BBB

3 years ago

We replaced our 20-year-old builder's-grade windows with SoftLite vinyl windows. This is one of the best investments we have ever made! Not only do these windows look terrific, they are easy to operate, a breeze to clean, and they keep my house well insulated. I am amazed by the sound reduction but most importantly, how comfortable our home is now. Would certainly recommend! 

Christy L 

on BBB

6 years ago

My husband and I love our Elements windows, they have made a huge difference in making our rooms warmer. Thank you!!!! 

Peter 

on BBB

6 years ago

I had the Softlite Timeless triple pane windows installed in March of 2018 and I have had them serviced twice already. Both times they came the windows had to be modified because of defects from the factory. I would expect that from a $200 window but not a $800-$1,100 window. Needless to say I am glad I did not have all my windows replaced with Softlite. 

Ei C 

on BBB

2 years ago

If I could give zero stars I would, this is by far the worst company to work for - they refuse to respond to emails regarding money owed for business expenses after I left the company. I was forced to work on my days off but the company still took my sick/vacation time and have not paid me for mileage and tolls for a business job fair they forced me to go to. If I can warn anyone to never work for this company who literally cares about no one I would scream it as loud as I can but most people figure it out within the first c... read more

Donald G D 

on BBB

2 years ago

I bought some windows from ********* LLC when I was an employee of the company,they gave a Life time warranty for them. But when needed my Windows repaired or replace with new sages I was told they no longer honor my warranty. So if I was you dont buy there windows. I still cant get my windows replace or repaired.