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Solis Mammography Paradise Valley
- Diagnostic Imaging
- Phoenix, AZ
About this business
Location details
11220 North Tatum Boulevard, Ste 105, Phoenix, AZ, 85028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:15 a.m. to 4:00 p.m. | |
| Tue | 7:45 a.m. to 4:30 p.m. | |
| Wed | 7:15 a.m. to 4:00 p.m. | |
| Thu | 7:45 a.m. to 4:30 p.m. | |
| Fri | 7:45 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
never again. I've been a patient here many years and the decline is suboptimal. I don't expect a lot in these conveyor belt operations but this was shocking. The receptionist and techs were nice and efficient. And that's the good part. It looked like it hadn't been cleaned in a while, the air inside was cold and they leave you waiting in the little cape. The equipment was freezing. And for those with compromised immune systems, it's mask optional, and none of the staff is masked. And for women who prefer to have female doct... read more
I have been waiting a week now for my test results. I have called, sent an email. I have not had anyone contact me back. I am not sure how you have a medical practice and not follow up with patient test results.
The ineptitude and rudeness of the staff was something to behold. I got to the office before my appointment time and had to wait for at least ten minutes behind some patient who kept talking and talking and seemed to have lost something. I sat down and waited some more before the receptionist helped me. The paperwork took a few mins to complete. When i was called back the woman, I believe Beverly was her name, greeted me by asking if i got lost. Because I was so late. I guess she wasn't aware her own office made ME wait. Bev... read more
Business response:
Hello. Thank you for your feedback. We would like to look into this matter for you. If you would, please send us an email with your full name, phone number and the date of your visit to feedback@solismammo.com. We will have someone contact you. Thank you, Solis Mammography Patient Care Team
I have been going to Solis for years... started going when it was Benora... Dr. Hansen did all my ultrasounds, 2 biopsies, helped me through a tumor diagnosis and was just so kind, comforting, and professional. I do not remember when they switched over to Solis, but when Dr. Hansen retired I considered finding somewhere closer to home. Solis then opened an office in Paradise Valley which is closer to home. The last two years at my annual mammogram appointments, I have been sadly disappointed. I booked the first appointment o... read more
Business response:
Dear Karen, Thank you for sharing your feedback regarding your last visit. We understand your frustrations and will be looking into this as we take it very seriously. If you wouldn't mind sending us your contact information to feedback@solismammo.com, the center leadership will reach out to you as soon as possible. We hope to hear from you soon, and we wish you the best.
I had a mammogram at my regular doctors office and was asked to go for further imaging/ultrasound. My doctor told me to go to Solis and they would call me to schedule an appointment. I received a phone call from a scheduler at a 1-800 number and it took them 6 weeks to schedule me an appointment (very long in my opinion). I received an automated reminder message from Solis a few days before my appointment. That was all the interaction I had with them prior to my appointment. Fast forward, and I show up on appointment da... read more
Business response:
Dear DeDe, We are so sorry to hear about this experience and for the way the office handled the situation. We always aim to give our patients peace of mind and never want to make patients or family members feel uncomfortable, and we truly apologize that this was not the case at your visit. The Center Director will be reaching out to you to apologize personally and speak with you regarding what happened. We hope to be able to get in touch with you soon, and we wish you the best.
I made an appointment with Solis for June 11th, 2018. On Friday before the Monday appointment, they called to say a doctors' order was required (their letter to me says an order isn't required). I told them I didn't have a doctor's order (which I stated when I made the appointment and they said was ok), although I did have an upcoming appointment with Dr. A in July. I said to cancel the appointment if an order was necessary. They called back saying they had spoken with a Solis supervisor, and, even though Dr. A required ... read more
Business response:
Dear Liz, Thank you for sharing your story. We greatly apologize for any misunderstanding and for the inconvenience this caused you. As Solis does not require a doctor's order for mammograms, some referring doctors may prefer to send their patients with an order. Either way, we should have been more clear with you on what was needed. If you are willing, the Director of the Paradise Valley center would like to speak with you and discuss what happened so she can prevent it from happening in the future. If you'd like her to get... read more
Frequently asked questions about Solis Mammography Paradise Valley
How is Solis Mammography Paradise Valley rated?
Solis Mammography Paradise Valley has a 3.4 star rating with 70 reviews.
When is Solis Mammography Paradise Valley open?
Solis Mammography Paradise Valley is closed now. It will open tomorrow at 7:15 a.m.