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Specialists In Pain Care
- Pain Management
- Louisville, KY
About this business
Location details
11300 Maple Brook Dr, Louisville, KY, 40241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 a.m. | |
| Tue | 8:00 a.m. to 5:30 a.m. | |
| Wed | 8:00 a.m. to 5:30 a.m. | |
| Thu | 8:00 a.m. to 5:30 a.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedthey took their time and explain things to me still a even I could understand them
Business response:
We're so happy to hear this, Tim! Thanks for your recommendation.
In serious pain July 2nd time 140 am. Called the Dr. Office two days ago crying in pain and lack of sleep. Who ever answered the phone was Rude at Best. Not sure about a Doctor In. pain care . Never needed one before I turned 62. Pain and lack of sleep Because of pain. Not Sure at all.
Business response:
Hi Jamey, Thank you for letting us know how we can improve. We are sorry you have not been pleased in the past. We are working with our team so that all patients receive the best customer service possible. The best way to do so is through our Patient Portal online - this system keeps all of our appointments and requests organized so we can provide patients with the care they need as quickly as possible.
You cannot speak to a human. The only people you interact with are call center people who are extremely RUDE. You can't even speak to a doctor even when you have an emergency
Business response:
Good Morning Beverly, we apologize for the experience you had when trying to contact our office. We will work with our staff so that your experience is positive moving forward. If you would prefer, you can submit appointment and medication refill requests through the Patient Portal on our website as well as general questions and we will respond as soon as possible. https://www.specialistsinpaincare.com/patient-portal/
RecommendedDon't ignore your heath issues.Consider pain management.
Business response:
Thanks, James!
The billing office did not obtain preauthorization for a procedure from my insurance provider. Resulting in a bill of 1320.00 for bilateral genicular knee injection tests. I asked the staff at least three times to check preauthorization before scheduling this procedure on 2/272020. Tricare Prime considers the CPT codes for this procedure non payable. I’ve contacted the office via Patient Portal Online twice and a phone call today. So far no response. I’m very upset. They did not do their diligence or their job... read more
RecommendedThey will find away to stop your pain or make it so you can get back to some of the things you like doing. I was recommended by a specialist I’ve been seeing for 15 years,that I trust.
Business response:
Great to hear John! Thank you.
Frequently asked questions about Specialists In Pain Care
How is Specialists In Pain Care rated?
Specialists In Pain Care has a 4.7 star rating with 2,111 reviews.
When is Specialists In Pain Care open?
Specialists In Pain Care is closed now. It will open at 8:00 a.m.