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Sterling on First
- Apartments
- Savoy, IL
About this business
Location details
117 Sterling Ct, Savoy, IL, 61874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
DO NOT LIVE HERE DO NOT LIVE HERE If I could rate this place one stars I would. First the management is HORRIBLE! They will lie to you every chance you get and try to extract any type of money from you. Second the units are not up kept. You will have to clean it yourself. My unit was dirty upon arrival, it had mold, broken and dirty toilet seats, pee stains on the mattress, chipped paint, dirty everywhere… and a host of other problems. I would recommend no one stay here, it is uncleanly. Not to mention the place stinks of th... read more
Business response:
Thank you for your feedback. It is our goal is to provide the best possible service and we are truly sorry that your experience was less than satisfactory. Our team would be happy to speak with you and resolve the issues you are having. Please contact Beth at 217-355-1579 at your earliest convenience.
Terrible Experience Working here must be just as miserable as living here- the turnover rate is extremely high with new people in and out all the time, making it hard for anything to get resolved through one person. The people who work in the leasing office are rarely of any help & are often rude as they just assume the residents are stupid young college students. You are better off paying more to live on campus because half the time they cancel the shuttle anyways. Would give a zero if I could.
Business response:
Thank you for your honest feedback. We strive for the best customer service and apologize we did not meet the expectation. WeÂ’d love to make this up to you and discuss your concerns in person to assure they are taken care of correctly. Please contact us at (217) 305-7070 or stop by the leasing office.
Moving here was a huge mistake There are squirrels and birds living in the attic. The linoleum tile is cracked and split on the floors. There is water damage everywhere: on the vents, the attic, the ceilings. There is dark mold in the pantry and in the bathroom. The wind shifts during the day and the complex smells like the pig farm it's built next to. The people who work for the leasing office are checked out, because literally all of the units have so many problems they can't keep up. Do not move here.
Business response:
Hello Resident, I'm sorry your experience so far has not been up to par. Please email me at info@placeat117.com or please put in a maintenance request on your online portal so I may address your concerns. I would like to make sure the rest of your year is better than your current experience, Thank you!Staff,Place at 117
Do not come here Now they are calling it Place@117. This place sucks more than you can imagine. First, they charged me a late fee for twice, it was 50 dollars each time, while the contract says it is 5% of monthly rent, which is way more lower. And they blame me for paying the late fee in the first place, after my moving out and asking for a refund. I tried to reason them with several times, their manager, only agreed to refund me part of it, and deducts the amount of money in the final statement from it. Of which I am seeki... read more
Business response:
Thank you for your honest feedback. We strive for the best customer service and apologize we did not meet the expectation. We’d love to make this up to you and discuss your concerns in person to assure they are taken care of correctly. Please contact us at 217-355-1579 or stop by the leasing office and ask to speak with Beth.
Neighborhood Watch for Free Too cramped. Neighbors are nosey and rude! Not a good area to raise a family.
Business response:
Thank you for leaving us this detailed review. We are sorry to hear of your recent interaction and concerns. We’ve taken note of the situation and moving forward want to ensure this does not happen again. Please give us a call at 217-355-1579 to talk to our management team. We’d love to work with you to come up with a solution together that we can hopefully accommodate. We want you to love where you live and we are open to suggestions.
Frequently asked questions about Sterling on First
How is Sterling on First rated?
Sterling on First has a 3.1 star rating with 79 reviews.
When is Sterling on First open?
Sterling on First is open now. It will close at 5:00 p.m.