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StoragePro Management, Inc.
- Self Storage
- Walnut Creek, CA
About this business
Location details
1615 Bonanza Street, #208, Walnut Creek, CA, 94596, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This facility was phenomenal. I had 2 units and was extremely satisfied with customer service. Friendly, safe and professional.... Greg Benzel
Business response:
Thanks, Greg Benzel ! We're pleased to hear you've had a positive experience throughout the rental process.
Alysha is an excellent customer service very helpful thank you
Business response:
Rachel , we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing us for your storage needs!
They're terrible, raised my rent 2 times in 10 months, over 100 $. They're no lights in the units, and that's probably why their hours open aren't as late as other storage facilities. Mine is in Lodi. And I out of here.
Business response:
Hello, Ron. Thank you for sharing your experience at StoragePRO of Stockton. We’re all focused on value and our money nowadays, and we can see how rate increases would make you feel frustrated. Typically, we only raise rates every six months and any increases are in line with inflation and the market. Please call our StoragePRO Customer Experience Team at (888) 456-1122 if you need to set up a payment plan or if we can help in any way. Thank you for being a valued tenant!
Really disappointed 😞
Business response:
Jesus - We're sorry to hear about your experience at StoragePRO. We’d like the opportunity to address your concerns and find a resolution. Please reach out to our Customer Service team at (800) 393-8373 so we can assist you directly. Your feedback is important to us, and we appreciate the chance to make things right.
Not very happy with a evil trap set by a big evil dike who thought she liked my ingredients in my storage first move set up sell you a storage with a broken door then no repair man for 30 plus days mind you I came correct and signed up for 3 months at half price so despite the flemsie closet doors that were broke off the hinges day one when I rented the storage set up made me slowly appear to be the one that's at fault made it as if I was irritating them then I meet some woman after I was complaining and they gave me a new s... read more
Be aware of rats!!! Our furniture and rugs were infested with rat excrement, one theater room leader chair chewed up badly and two dinning room chairs chewed up beyond repair. Mattresses were full of rat poop and smelled horrible. Management placed rat traps throughout the property but didn't inform us of the problem. We noticed the traps but thought that inside the unit is safe because there are no holes for rats to get in but we were totally wrong. We reported our damages to management but they did not take any respons... read more
Business response:
Hi Samantha , We're sorry to hear about your experience. We would love the opportunity to make things right. Please feel free to reach out to us at (916) 621-6222.
2 weeks ago my unit was burglarized. To this day the site manager at 146 disappoints me. I can not get information about it from him. He's refuses to disclose his full name which is not being professional. I asked for the surveillance footage which could be vital information and will not disclose it to me. I just want those thieves to be found. These criminals made off with a significant amount of my belongings. I also want restitution. Also, District manager has not called me back about this. This concerns me about how you ... read more
Business response:
Hi Brenda , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (661) 454-0908 .
The attendant should live on premises to discourage the high number of break-ins.
Business response:
Hi Ronald , We really appreciate you taking the time to leave a review. If there is anything we can do to improve your experience, please give us a call at (831) 424-3716.
I would like to say that by far the storage facility have been past I have been with the personnel are friendly and very welcoming take out the extra mile to meet your needs thank you
Frequently asked questions about StoragePro Management, Inc.
How is StoragePro Management, Inc. rated?
StoragePro Management, Inc. has a 4.7 star rating with 16,094 reviews.
When is StoragePro Management, Inc. open?
StoragePro Management, Inc. is closed now. It will open at 9:00 a.m.