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Sumter Square
- Apartments
- Raleigh, NC
About this business
Location details
613 Charleston Rd, Raleigh, NC, 27606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really enjoy living here!!! Skylar, Dustin, and the whole office team make it completely comfortable living here in the community. I haven't had any issues go unaddressed!!! It's pet friendly.. 2 Swimming pools and nice area!!!
Business response:
Janae, we're glad to hear that! It's been a joy having you as a resident of Sumter Square. Please connect with our office if you ever need any assistance!
We have been here for 6 months so far and everything has been great. We have had a few minor maintenance issues but they have all been addressed and corrected within 24 hours of putting in the maintenance request. Everyone we have dealt with in the office has been great and very personable. The landscaping crew did an amazing job cleaning off the back patio after hurricane Ian came through and knocked down a lot of leaves and sticks. I would definitely recommend moving here with our experiences so far
Business response:
Thanks so much for sharing, Diana! It's been a pleasure having you as a resident of Sumter Square. Our team is striving to provide only the best for our residents, so your compliments are very much appreciated. Let us know if you ever need anything at all during your stay!
I lived at Sumter Square for over maybe 15 years. The staff are always friendly and professional. They always responded to my concerns with urgency. Come be part of our community.
Business response:
Hey Tony! Thanks for taking a moment to highlight Sumter Square! We're so glad to have you as a continued resident with us. Feel free to connect with us if you ever need anything!
So I've been here since May '17 and it's November now. I have to say I haven't ran into any of the issues these others have. I rent a 1050sqft 2 bedroom 1.5 bath townhouse and have my own washer and dryer in the unit. All for under a grand. After my dogs rent and water I'm typically at 1025 or lower. I'm RIGHT at I440/40. Leaving the apartments you're at the on ramp for these. Takes me 5 minutes to get to work (Cary crossroads) and about 10-15 to downtown Raleigh. 15 minutes to downtown Cary (we like bond brothers) and the f... read more
Business response:
Brittani, Thank you so much for taking the time to pen this extremely thorough review of the Sumter Square community. We're pleased to hear you've been enjoying our convenient location and have thus far been satisfied with your home. Additionally, we are pleased that our maintenance team has been able to troubleshoot your issues within a timely manner. If at any point moving forward you think your home could use a little more of our attention, don't hesitate to visit the office or give us a call.
Definitely been doing better with the maintenance issues & returning phone calls, now being in February, it has been more pleasant living here. I can't deal with places/people that are quick to take your $ but not take care of you..., But so far now I can say it has been A Lot better maintained...! Hope they keep it up:) & the blaming my dog for the pee in the breezeway & being chained up still makes me upset but I'm putting it in the past, hoping for a positive future here!
I do not leave reviews but this will be the first. We have had problems since the very FIRST DAY we moved into Sumter Square Apartments. For starters there are always leaks every month. Maintenance comes in and it will be TEMPORARILY FIXED just like anything they claim to "fix". Our FRIDGE sounds like a motorcycle after having the first one replaced. PESTS are a huge issue here especially in or near the STOVE and everywhere else. I've even discussed it with neighbors who have similar experiences especially with ROACHES. They... read more
Business response:
Thank you for taking the time to voice your concerns and share your feedback, Sabriyah. Your experiences do not reflect the high standards we hold for our residents, so we greatly apologize for the troubles you've had. Please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com for immediate assistance with any pending concerns for your time. Customer care is an absolute priority for us, so we hope to be able to personally assist you in addressing your concerns. Thanks again for your time!
I spent 400 dollars to apply for this place and was denied, they won't return the other half of the deposit despite having an explanation that I was escaping domestic violence and that me and my child are staying in a hotel and need to make another deposit on another place. The staff and the entire Drucker and folk organization does not care about people they just want your money. Watch out.
Business response:
Thank you for sharing your concerns with us. We will be reviewing this information with our team so we can improve our service experience for residents and prospects such as yourself but please contact our management at CustomerService@druckerandfalk.com or (877) 385‐1878 to discuss these concerns further and clear up any miscommunication that may have occurred.
This is the worst place to live! Maintenance does not keep up with the inside or the outside of the apartment. The apartment manager does not take accountability for anything that may happen to the tenants on their property. And if you own a dog they will try to charge you for carpet replacement even though it's not warranted! And when you ask for proof all they tell you is "dark spots" which comes from normal wear from walking on the carpet! it's not my fault the raggedy company you use doesn't have strong enough equipment ... read more
Business response:
Ty, we appreciate you for taking the time to voice your concerns. It was a pleasure having you as a resident with us, so we're sorry to hear that you hold this opinion of our community. Please contact our team at CustomerService@druckerandfalk.com or (877) 385‐1878 and we'd be more than happy to review your move-out statement with us as well as our move-out policies. You're welcome to refer to your lease agreement for more details as well. Our team is always seeking ways to further improve our residents' experiences, so we c... read more
I am writing this review to hopefully help the next person because I wish I would have read the reviews first myself! I lived here for two years. Just moved 6/6/21, Things were "okay" at first until half way through the first year, things just went down hill. They say "you get what you pay for" and these apartments are the epitome of it, honestly the rent should be cheaper! Now I don't know who's paying who to write good reviews, or who is making up fake reviews ..but it's a lie they were just at 2 stars before I moved! And ... read more
Business response:
Donaye, thank you for taking the time to share this detailed feedback on your experiences with us. Please know that your residency with us was greatly valued, so we're sorry to hear that you view us in this light. You're welcome to contact our team directly at CustomerService@druckerandfalk.com or (877) 385‐1878 so that we can continue assisting you with your move-out evaluation. We apologize if you were not satisfied with our team's evaluation, but we hope to be able to work with you to resolve this situation. We're always ... read more
Frequently asked questions about Sumter Square
How is Sumter Square rated?
Sumter Square has a 3.3 star rating with 145 reviews.
When is Sumter Square open?
Sumter Square is closed now. It will open at 9:00 a.m.