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Sunflower Springs at Trinity
- Assisted Living Facilities
- Trinity, FL
About this business
Location details
2300 Welbilt Blvd, Trinity, FL, 34655, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We chose Sunflower Springs because it was brand new, he was one of the first residents there so there was no history of medical illnesses such as covid, etc. The staff members are new so they had some kinks, but they have been absolutely wonderful with working everything out. They are very responsive to my phone calls and questions. They really cater to the residents here, for example if you do not like what is being served, they offer you other options. I would absolutely recommend the facility and already have.
This place looks like it is going to be beautiful. although it is not finished I love how the rooms are set up. I will revisit in a month to see the progress. I am very excited about this one.
Beautiful clean facility but the administrators will lie to you they promised a fee of [removed]a month at the second month it turned into [removed] the third month and turn to [removed] there are a bunch of liars I promise you if you bring your loved one there you'll be very disappointed all they want to do is bleed all their money out of their checking account. Do yourself a favor take your loved one to a much better facility that you can trust!
Business response:
Thank you for bringing this to our attention. We take pricing concerns seriously. Please call us at (727) 855-6649 to discuss your experience directly.
Communication between staff and management is poor. Reported to staff my 91yo mother had UTI symptoms. Took a week to get orders to collect urine. Then the sample remained in specimen fridge x 6 days; never picked up by lab. Lack QA procedures. Informed by Director of sales when I signed contract , the community fee would be refunded if we moved my mother out within 30 days. I moved her out in 25 days. No response to my email now past 7 days.
Our dad lived here, last week the building had been in quarantine we walked into dad's room and it was horrible the condition it was in. Old food everywhere in containers. Bed sheets soiled with feces as well as on the carpet. It was extremely unacceptable. We as family spent 90 minutes cleaning the apartment. When management was approached all I got was excuses and I'm sorry. No charge in protocol will take place very disappointed in this facility
There are a few members of the staff with attitudes. I believe that there is a tolerance that can be exceeded when dealing with old, in firmed, and feeble people. I might add this extends to the people who care about the residents. The pervasive behavior is that of annoyance and intrusion. Also, unresponsive attention to patient perceived problems.
The activities were very limited and we felt that they had lied to us about certain things. Overall our family just had a bad experience.
Frequently asked questions about Sunflower Springs at Trinity
How is Sunflower Springs at Trinity rated?
Sunflower Springs at Trinity has a 4.5 star rating with 213 reviews.
When is Sunflower Springs at Trinity open?
Sunflower Springs at Trinity is open now. It will close tomorrow at 12:00 a.m.