This profile has been claimed by the business owner or representative.
Superstition Springs Lexus
- Car Dealers
- Mesa, AZ
About this business
Location details
6206 E. Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
The service was on time. However they didn't put a sticker for my next service and my car sat while I waited and when i finally got in my car the keys were not there and the plastic was still covering my seat Myron tried his best to get me out quickly. One bad experience would not stop me from coming back and hopefully my next experience will be as usual and this was an exception.
Business response:
Thank you for sharing your experience with us, and we understand your disappointment. Your patience during the wait and understanding of the situation is truly appreciated. Your feedback helps us ensure these oversights don't happen again. For further assistance, please contact our Service Director, Mike McGee, at customerrelations@sslexus.com.
It was fast and they did a good job
Business response:
We are absolutely thrilled to hear that your experience with us was efficient and met your expectations. Your feedback about the quick service and quality work means so much to our team. We understand how valuable your time is, and we're pleased that we could deliver excellent results while respecting your schedule. Thank you for choosing us for your service needs and for taking the time to share your positive experience.
I received the same excellent service from Shane HIcks that I have gotten used to and was completely satisfied. Also, I appreciate the car wash.
Business response:
We are delighted to hear about your outstanding experience with our service team. It's wonderful that you continue to receive the high-quality care you've come to expect, and we're thrilled that our attention to detail, including the complimentary car wash, adds value to your visits. Your satisfaction means everything to us at Superstition Springs Lexus, and we look forward to continuing to exceed your expectations with every service appointment.
No hidden charges we knew what was going to be done and were notified if additional work needed to be done. Shane our service advisor treats us like family
Business response:
We are thrilled to hear about your positive experience with our service team. Knowing exactly what work would be performed without any surprise fees clearly made a difference in your visit. We're especially pleased that our approach to keeping you informed about any additional services created such confidence. It's wonderful that Shane provided such exceptional, personable care that made you feel so welcomed and valued. Your satisfaction with the transparency and genuine service you received means everything to us at Superst... read more
Easy to set up appointments. Replaced/fixed recall item on my car. They also fixed a nail punctured tire. On top of that, a complimentary car wash w vacuum. Complimentary drinks and small snacks while waiting. Who would not come here?
Business response:
We are thrilled to hear about your wonderful experience! Your feedback about how simple it was to schedule your appointment means so much to us. We're glad our team could take care of the recall work and get that tire puncture resolved for you efficiently. It's fantastic that you enjoyed the complimentary car wash and vacuum service, along with the refreshments we provided during your visit. We truly value customers like you who appreciate the comprehensive care we strive to provide. Your positive experience reflects exactly... read more
A good feeling knowing that I can get a loaner car while my vehicle is getting serviced. I appreciate the honesty and detail provided for maintenance costs required. Thank you!
Business response:
We are delighted to hear about your positive experience with our service department. It's wonderful that our loaner car program gave you peace of mind during your vehicle's maintenance. We're pleased that our team provided you with the transparent communication and thorough explanations you valued regarding your maintenance needs. Your satisfaction with the honest approach and detailed information we shared means a great deal to us at Superstition Springs Lexus. We look forward to continuing to provide you with exceptional s... read more
They take great care of the car, keep me updated and advise upcoming needs for my car. Easy to schedule.
Business response:
We are utterly delighted to hear about your positive experience with our service team. Your recognition of the careful attention given to your vehicle maintenance means so much to us. We're pleased that our communication keeps you well-informed about your car's condition and that scheduling appointments has been convenient for you. It's wonderful to know that our team's guidance regarding future maintenance needs has been helpful. Thank you for choosing Superstition Springs Lexus for your automotive care needs.
Service is always top-notch!! The atmosphere is friendly and welcoming Alan and his team take great care of me. Truly appreciate the service!
Business response:
We greatly appreciate your wonderful feedback about your experience with us. It's truly meaningful to hear that our service consistently meets your expectations and that you find our environment welcoming. We're delighted that Alan and the team provide exceptional care during your visits. Your recognition of our commitment to quality service means everything to us, and we look forward to continuing to serve you with the same level of excellence.
Jason and the entire staff were friendly, professional and knowledgeable. I have been using this dealership's services for ten years and will continue to do so.
Business response:
We are happy to hear about your wonderful experience with Jason and our team. Your kind words about our staff being friendly, professional, and knowledgeable truly mean the world to us. It's incredibly rewarding to know that we've earned your trust and loyalty over the past decade. Having customers like you who continue to choose Superstition Springs Lexus for their automotive needs is what motivates us to maintain our high standards of service every day. We look forward to serving you for many more years to come.
Frequently asked questions about Superstition Springs Lexus
How is Superstition Springs Lexus rated?
Superstition Springs Lexus has a 4.7 star rating with 4,909 reviews.
When is Superstition Springs Lexus open?
Superstition Springs Lexus is open now. It will close at 5:00 p.m.