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SYNERGY HomeCare
- Home Health Care
- Mountain Lakes, NJ
About this business
Location details
115 Route 46 West, Suite 32, Mountain Lakes, NJ, 07046, United States
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I am a past client of this provider April, 2014: I had two certified nurse's aides from Synergy. 1) made personal phone calls relating to other patient illnesses while in my home, as well as calls pertaining to personal home foreclosure arrangements. 2) disregarded my explicit instructions and attempted to get my mother with dementia into the shower, and upset & panicked her to the point that I needed to call a neighbor to intercede until I could arrive home. I would say care staff is ill trained based on above and that my m... read more
Business response:
We are sorry for the negative experience with our aide. It is against company policy for our caregivers to make personal phone calls while at work. However, we understand sometimes there may be urgent calls that an employee may have to take. If that were to happen, we expect our employees to make sure the call is completed quickly, and the client is taken care of and safe. In this specific case, our office did call the aide to quickly provide information about another patient she was seeing after her shift ended. Perhaps it ... read more
Frequently asked questions about SYNERGY HomeCare
How is SYNERGY HomeCare rated?
SYNERGY HomeCare has a 4.8 star rating with 147 reviews.
When is SYNERGY HomeCare open?
SYNERGY HomeCare is open now. It is open 24/7.