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SYNERGY HomeCare
- Home Health Care
- Mountain Lakes, NJ
About this business
Location details
115 Route 46 West, Suite 32, Mountain Lakes, NJ, 07046, United States
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I am a current client of this provider I cannot say enough about Tony and Kerri. They are spectacular. So caring and organized. The lines of communication are excellent and I know my parents are well cared for. I don't worry about them with the fantastic care they receive.
I interviewed this provider Synergy Home Care works hard to provide the kind of service you want for those that are ill in your life.
I am a current client of this provider This service is fantastic... they are caring people who go out of their way to make my parent's life better on a daily basis.
I am a current client of this provider This provider listened to what my mother needed regarding her care and was able to find a very good fit.
I am a current client of this provider Office management is efficient and home aides are reliable.
I am a current client of this provider Synergy has been taking care of my mother Betty for the past year and they have been absolutely wonderful. The caregiver has bonded with my mother and she is more than just her caregiver but also part of the family. Synergy has also always been very professional and responsive to our needs. I highly recommend Synergy to any one that is looking for care.
I am a current client of this provider They should have gotten me a caregiver who spoke English well. It made things harder for her to have to speak to me using Google Translate. They sent me somebody that speaks Spanish and I do not speak Spanish, so we have difficulty communicating. They could send someone who speaks English, the language that I speak.
Business response:
We are sorry that you had a bad experience with the caregiver that was assigned. All of our aides do speak English but perhaps at different levels and some with stronger accents than others. We understand that some people may have more difficulty understanding accents do to hearing impairments. We always place a priority on client feedback and always seek to resolve the situation up to and including replacing a caregiver if needed. All of our caregivers are Certified Home Health Aides (CHHA) and their #1 priority is to assis... read more
I am a current client of this provider Sometimes the caregivers who fill in when my usual live-in caregiver takes time off aren't as caring. My mom is handicapped and needs someone to assist her with everything.
I am a past client of this provider April, 2014: I had two certified nurse's aides from Synergy. 1) made personal phone calls relating to other patient illnesses while in my home, as well as calls pertaining to personal home foreclosure arrangements. 2) disregarded my explicit instructions and attempted to get my mother with dementia into the shower, and upset & panicked her to the point that I needed to call a neighbor to intercede until I could arrive home. I would say care staff is ill trained based on above and that my m... read more
Business response:
We are sorry for the negative experience with our aide. It is against company policy for our caregivers to make personal phone calls while at work. However, we understand sometimes there may be urgent calls that an employee may have to take. If that were to happen, we expect our employees to make sure the call is completed quickly, and the client is taken care of and safe. In this specific case, our office did call the aide to quickly provide information about another patient she was seeing after her shift ended. Perhaps it ... read more
Frequently asked questions about SYNERGY HomeCare
How is SYNERGY HomeCare rated?
SYNERGY HomeCare has a 4.8 star rating with 135 reviews.
When is SYNERGY HomeCare open?
SYNERGY HomeCare is open now. It is open 24/7.