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Tampa Gardens Senior Living
- Assisted Living Facilities
- Tampa, FL
About this business
Location details
16702 N Dale Mabry Hwy, Tampa, FL, 33618, United States
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I would say beautiful facility, great dining and food . Staff is hit or miss . Some are super nice and caring while others are mean and lazy . For the price I would recommend it . It is affordable and better than many other facilities in the area .
Business response:
Hi Mj, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
Mom is having some adjusting to do from her experience at the other place. She really liked the first place but it was too expensive . The place is kept clean, no complaints. My interactions with the staff have been good and seems ok with mom. She said the meals don't compare to the ones at the first place (community name removed) as far as taste and quantity. Mom doesn't think the staff responds quick enough when she pushes her call button. I spoke with head nurse and she told me they respond in order of importance but I'm ... read more
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
Honestly the facility seemed a little big and empty. The food was institutional quality and served cold. Staff calls could take a hour or more for a response. Due to our experience, I would not recommend Tampa Gardens Senior Living.
Business response:
We are always open to hearing criticism but our current staff are responsive and caring about the seniors that they work with. If they do not return your call immediately, it is most likely that they are with residents or family members taking care of their immediate needs. If you visit our Facebook page you will see many posts of people having fun and enjoying life.
Not organized, nobody asked [name removed} to get a shower. Nobody invited her to activities. We made hair appointment and nobody came to get her but they still charged us. They didn't explain the rules on walking outside with other residents. Not aloud to walk outside. She only stayed one week. They didn't give one penny of Community Fee. Zero.
Business response:
Our policy is to have open communication between staff, residents, and family members and we are serious about the care and happiness of all of our residents. Equally important is that family members openly communicate with us in determining expectations, especially when it comes to being acclimated into a community. As your mother no longer lives with us, we wish her all the best in her new community.
I moved my husband in late[date removed]to Tampa Gardens because he had late stage Parkinson's and Parkinson's related dementia. I could no longer provide the care he needed at home. The care by nurses and aides was as advertised. They were great! In October Pacifica Senior Living took over ownership and everything went downhill. I moved my husband to another facility in early December due to lack of the care he required and cleanliness of his room. Often I would visit and could not find anyone to bring his medication or hel... read more
Business response:
Dear Pat, We are truly sorry that your experience with Tampa Gardens Senior Living was not a good one. Having a loved one with late-stage Parkinson’s and Parkinson-related dementia is not only difficult but heartbreaking. Though we cannot do anything to change your experience, we can tell you that we have made significant changes to the staff and community. We have hired many qualified staff and have instituted new operating procedures. Tampa Gardens Senior Living is now led by an Executive Director with 15 years of experien... read more
Food is horrible!! care is pathetic! Do not put your loved one. Do your homework and research this place.
Business response:
We are sorry to hear about your experience at our community. We would like to connect with you to learn more. Please email information(at)sunriseseniorliving(dot)com with further details so we may follow up. Thank you. - The Sunrise Team
My loved one was in the rehabilitation department and it was a terrible experience. The Certified Nursing Assistants were rude and not accommodating. They did not take good care of my loved one. Some of the food looks terrible. I would not recommend the rehabilitation area of this community.
Business response:
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information (at) sunriseseniorliving.com so that we can learn more. –The Sunrise Team
Overall we did not have a good experience with Brighton Gardens of Tampa. We had heard very good things, and everything they promised when it came to care sounded fantastic. However, they did not end up delivering on what they promised. They seemed neglectful of even basic care needs. We tried to speak to the management about it, but they were difficult to get a hold of, and in the end that did not improve the situation any. The on-site Dr. was very unpleasant to work with. However, some of the employees were very good despi... read more
Business response:
Thank you for your review. We take all concerns seriously and would like to learn more about your experience with Sunrise. Please email us at Information (at) SunriseSeniorLiving (dot) com. Thank you, Sunrise Team
It's a big facility. They have assisted living and skilled nursing and dementia patients. I didn't like the way it smelled, and I didn't like that some of the staff smoked in the patio area because my mom has emphysema.
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (813) 964-3878. We hope to hear from you to resolve this matter.
Frequently asked questions about Tampa Gardens Senior Living
How is Tampa Gardens Senior Living rated?
Tampa Gardens Senior Living has a 4.4 star rating with 276 reviews.
When is Tampa Gardens Senior Living open?
Tampa Gardens Senior Living is open now. It is open 24/7.