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The Colonnade at Northdale
- Assisted Living Facilities
- Tampa, FL
About this business
Location details
3401 W Bearss Ave, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice, clean, the staff were friendly. We liked it, we were going to move in, but it didn't work out. It ended on a good note though.
We toured this facility when we were looking into care options for our loved one. We were very impressed by what we saw here, it was a gorgeous facility! The staff were all very friendly and helpful, and looked like they provided great care. However it ended up being out of our price range after the additional care expenses were tacked on to the price.
I didn't care for because it was too quiet. It's for a lot of patients that have advanced dementia. There weren't enough activities to keep them full of life.
Had tour today. I was shown both the assisted living and memory care areas. I was told my mother would be evaluated to be able to tell me what section would be right for her. My sister thinks my mother may need a skilled nursing facility.
Assisted living only. No skilled beds
It's all smoke and mirrors. I do not recommend The Colonnade at Northdale.
Business response:
We are sorry to hear about your experience. Please contact us at (813) 694-4049 to discuss your concerns directly.
Let me just give a list: We had a signed “All Inclusive” Contract. They changed these conditions without informing us. Never received notice. They stated that it was mailed but could not provide a copy of said letter. They added $[fee removed] worth of “enhanced” services. Imagine getting that bill. They insisted that our Mom needed a wheelchair. No problem, we got her on asap. She fell out of this wheelchair and broke her foot because they just left her sitting in it. Bedsores started after she broke her foot. All of her cl... read more
Business response:
We are concerned to hear about your experience and would like to address them promptly. Please reach out to William Burr, Vice President of Operations at (850) 583-7990 ext. 178 to discuss your concerns further.
Actually, after speaking with [name removed] (director) and [name removed] (medical) my rating is now 2-3. My mother has been paying for additional services (almost the most that can be paid) and she has fallen 3 times in less than a 30 day period. She moved in [date removed]. We are now seeking other alternatives for my mom.
My loved one was previously a resident at The Colonnade at Northdale and the experience at this facility was terrible. The staff was just horrible and treated my loved one very badly. My loved one wasn't even there for a month, let alone a few weeks, before we had to move her out. They need new management and staff/people that work there as well. I would never recommend The Colonnade at Northdale to others.
Frequently asked questions about The Colonnade at Northdale
How is The Colonnade at Northdale rated?
The Colonnade at Northdale has a 4.2 star rating with 152 reviews.
When is The Colonnade at Northdale open?
The Colonnade at Northdale is open now. It will close tomorrow at 12:00 a.m.