The Edge Fitness Clubs

Claudia O 

on BBB

9 months ago

STAY AWAY!!!!!!! If I could leave a review without any stars I would! Within the past few months I have been battling back and forth with the customer care support for *** fitness clubs in reference to canceling my membership. My husband and I have been members for the last 3 years and now that we are relocating to a state where there is not an Edge Fitness club we have been denied to immediately cancel our membership. Instead we received an email that my account will be drafted on the 6th of October for yet another month an... read more

Kari B 

on BBB

11 months ago

Tried to cancel my membership for my son who was going away to college. As a freshman no cars are allowed. They said we can't cancel because his college is within so many miles of a gym even though he has no transportation. Have reached out multiple times to the gym and abc fitness with no response back. Have been told I would get a call back and have yet to get one. Will never get another membership through this gym 

Allen X 

on BBB

a year ago

i have told them that i wish to cancel, which i was told i can do at any time right before i started with them. i submitted the request in writing (email), and called spoke with a representative. its hard to cancel with them there worse then planet fitness. i moved and there still trying to charge me. 

John N 

on BBB

a year ago

They make it almost impossible to cancel your membership. Stay AWAY! I’ve emailed back and forth now 6 times “you can’t cancel over the phone” You have to talk to someone overseas who barely understands you. 

Amanda T 

on BBB

a year ago

Salesmen will tell you if you move away, you can cancel your annual membership at no additional charge. However, ABC Fitness, the actual company billing you and handling your membership contract, requires that you move MORE THAN 25 MILES away from the coverage area of your local gym and that the Fitness Club can instead of canceling your membership, move your membership to another, similar gym to continue holding you ransom for a third rate gym experience. You'll never be able to cancel your membership unless you pay them th... read more

Yural M 

on BBB

a year ago

I was insulted by a manager and spoken to in a insulting and degrading manner and when you try and resolve the issue via the email you are given no one bothered to contact me to try and resolve the issues 

Josh P 

on BBB

a year ago

My credit card changed and I decided to let my membership with them end instead of update my card info. Instead of cancelling my membership when the card declined, they began charging me an additional $25/month declined card charge on top of the monthly fee. What a greedy despicable money grubbing policy to not just cancel the membership but instead have a whole song and dance about how the business is the victim and should be compensated. Disgusting. 

Carol M 

on BBB

a year ago

Moving and they are telling me I can't leave. After a lot of fighting, I have to bring a note that says I am moving as if I am in the first grade. I have given them two years and was told when I signed up that I had to give three months. The gym is mobbed all the time and you can't get on machines. The management staff knows nothing and tells you different stories. It is none of their business where I am moving. I would give them zero stars if I could 

Noemi M 

on BBB

a year ago

I contact this gym in Dec with a doctors note I emailed to two people including the gym mamager. I let them know that I was unable to work out due to a broken foot. I was told twice to they would pause my membership. Jan I was once again charged and when I call they tell me they can't refund the charge. That all they can do is pause and extend it. That helps them not me. They said they would see what else they can do I have not heard a peep back from them.