The Edge Fitness Clubs

Paige I 

on BBB

2 years ago

The cancellation process was very organized, with help from two on-site employees. (I had an issue canceling with their billing partner, ABC Fitness - That is my only complaint here). However, the on-site employee manager straightened that out once he understood my situation which the previous employee told him. (This was taken care of within 24 hours!) Thank you again for your prompt responses and for helping me cancel my membership - you both made it very easy and stress-free after dealing with ABC Fitness directly. 

Paula J 

on BBB

2 weeks ago

I cancelled mine and sons memberships Yey showing cancellation pending Mine is still active Oct 7 was the end of contract Yey edge fitness is steady takin out or try too I contacted the email and gym manager to cancel it Toati fraud and ripping ppl off Have to call my bank to block them now and possible reversal any money taken that wasn’t supposed to be 

Abdul Aziz N 

on BBB

2 weeks ago

This is worst gym i ever been, i wanted to end my contract and i sent them the email by end of our contract which was end of july but they kept pending and charged me for 2 additional months for august and September just to charge maintenance fee for another year which I already end my contract with them. I want refund 150 dollars. 

Daniel B 

on BBB

a month ago

I tried to cancel my membership to switch gyms but was told I was in a year long contract, which I was not notified about over the phone, the gym is trying to use this against me and refuses to allow me to cancel 

Yann S 

on BBB

a month ago

Dear Edge Fitness Management, I am writing to formally file a complaint regarding the unprofessional conduct I experienced at one of your facilities. On [September 27, 2025 approximately 12pm], I entered the gym and politely asked to use the restroom. I identified myself as working in law enforcement and explained I only needed restroom access. The employee, identified as K, responded that she did not care who I was. Her tone and behavior were dismissive and unprofessional. I explained that I wanted to file a complaint about... read more

Jenn r 

on BBB

a month ago

Disgusting. Scammed my son into a “one month membership before college” and said just cancel next day. Which he did. Pulled money out of checking account so it cost $150 for a one month membership. Scam contract. manager was supposed to email me documentation and refund second payment. Third call to the edge. “It’s on the way” Yeah, I have heard that before. 

Liana C 

on BBB

a month ago

I have been trying to cancel my membership for over a month, but without success. The support I have received from The Edge Fitness and ABC Solutions has been extremely disappointing. I only get copy-pasted messages generated by AI, which show a complete lack of care for the customer’s request. Even with a doctor’s note confirming my pregnancy, I was unable to cancel my membership. There is a total lack of empathy, respect, and concern for the customer from both The Edge Fitness and ABC Solutions. I do not recommend The Edge... read more

Madison B 

on BBB

3 months ago

I joined The Edge Fitness Club (********** ** location) in April 2025. At the time of signup, I was not clearly informed that the membership was a 12-month contract with extremely limited cancellation options. I was led to believe it was a cancel-anytime membership. When I later attempted to cancel, I was denied by both Edge Fitness and *** ******* **********who insisted I could only cancel for medical or relocation reasons. They ignored the fact that the contract was never properly disclosed to me at signup and that I was m... read more

Gonzalo G 

on BBB

3 months ago

Completely betrayed my trust with the contract. I'm taking them to small claims court.