The Edge Fitness Clubs

Paige I 

on BBB

2 years ago

The cancellation process was very organized, with help from two on-site employees. (I had an issue canceling with their billing partner, ABC Fitness - That is my only complaint here). However, the on-site employee manager straightened that out once he understood my situation which the previous employee told him. (This was taken care of within 24 hours!) Thank you again for your prompt responses and for helping me cancel my membership - you both made it very easy and stress-free after dealing with ABC Fitness directly. 

Netti H 

on BBB

a week ago

After 7 years as a member with the mid level membership that allowed me to take all Group X classes, you changed rules in the middle of my current membership year. I can no longer reserve a spot in Pilates class. The only Group X classes I take. I do nothing else in the gym. You gave no notice. You did not grandfather my membership. Shame on you. I’m so disappointed in a gym I once loved. 

Emma G 

on BBB

3 weeks ago

Read Before You Sign Up . I give zero stars for the corporate. and for the childcare manager, Bella. even zero feels too much for them. They've ruined this gym's reputation, they don't know how to manage, and they show zero respect for members. Their neglect and silence are shameful. this gym has the worst corporate l have ever seen. I canceled my membership due to two previous complaints about Bella's behavior and, after what happened, the continued harassment and inaction from corporate. The Edge Fitness Club ignored a ser... read more

Melissa B 

on BBB

3 weeks ago

It's been years since I've had a membership at this gym. I have asked multiple times to be removed from their marketing list as I continue to receive emails. The link on their website to unsubscribe does not work. You're prompted to contact the company to update your subscription preferences. When you call the gym location, someone just takes your name and number. At this point it's harassment. Isn't there laws to protect consumers from stuff like this? 

Caitlin M 

on BBB

a month ago

This business needs to be shut down NOW. They confirmed a family member’s membership was cancelled and still charged them and are requesting documentation of change of address (which they provided) or a medical report. They lost their job and cannot afford this membership. CRUEL AND SEEMS ILLEGAL!!! 

Paula J 

on BBB

a month ago

I cancelled mine and sons memberships Yey showing cancellation pending Mine is still active Oct 7 was the end of contract Yey edge fitness is steady takin out or try too I contacted the email and gym manager to cancel it Toati fraud and ripping ppl off Have to call my bank to block them now and possible reversal any money taken that wasn’t supposed to be 

Abdul Aziz N 

on BBB

a month ago

This is worst gym i ever been, i wanted to end my contract and i sent them the email by end of our contract which was end of july but they kept pending and charged me for 2 additional months for august and September just to charge maintenance fee for another year which I already end my contract with them. I want refund 150 dollars. 

Daniel B 

on BBB

2 months ago

I tried to cancel my membership to switch gyms but was told I was in a year long contract, which I was not notified about over the phone, the gym is trying to use this against me and refuses to allow me to cancel 

Yann S 

on BBB

2 months ago

Dear Edge Fitness Management, I am writing to formally file a complaint regarding the unprofessional conduct I experienced at one of your facilities. On [September 27, 2025 approximately 12pm], I entered the gym and politely asked to use the restroom. I identified myself as working in law enforcement and explained I only needed restroom access. The employee, identified as K, responded that she did not care who I was. Her tone and behavior were dismissive and unprofessional. I explained that I wanted to file a complaint about... read more