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The Edge Fitness Clubs
- Gyms
- Shelby Charter Township, MI
About this business
Location details
14495 Hall Rd, Shelby Charter Township, MI, 48315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 7:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
Beautiful gym, outstanding equipment. This gym is cleaned constantly and staff is friendly, professional and attentive. You can't beat the price for what you get. It's not the closest gym to my house but I'm happy to drive further because it is worth it! Every person I have recommended to it has joined and loves it as much as I do.
I had an extremely frustrating experience trying to cancel my membership at The Edge Fitness. They were trying to charge multiple fees with no clear explanation and had to call several days in a row just to get basic answers. Each time, I was told something different, which only made the situation more confusing and time-consuming. I was also told that the general manager would call me to resolve the issue, but that never happened. Despite waiting and following up, I was unable to get in contact with her at all. The lack of ... read more
Business response:
Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Extremely Misleading Sales Tactics & Unprofessional Experience I walked into Edge Fitness today after speaking with a representative named Blake yesterday. I was literally online completing my membership purchase when he called me -- told me to stop, said he had better "in-house deals," and even mentioned a "buy one year, get one year free" offer. He asked me to come in Saturday, and we set an appointment for 12:30 PM. I rearranged my day, left my kids at home, and showed up exactly as scheduled. When I asked for Blake, I ... read more
cancelled my personal training at the beginning of the year at Shelby location (my home location) in person with a manager just to find out they turned off the auto monthly debit but KEPT RUNNING THE BALANCE UP IN THE BACKGROUND on my account even though the manager told me it was cancelled. this should be illegal they are refusing to actually cancel the personal training sessions I'm not taking but keep increasing my balance by $200 every month!!! I cancelled this in January! I've been in there multiple times about this a... read more
Business response:
Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information to access your account information, in order to properly address your concerns.
This gym is consistently trying to steal money from people. They know that I donated a kidney back in October and since pulled a hernia and they're still trying to take money even though the account was said to be closed by a manager 2 and 1/2 months ago. I will be contacting the better Business bureau about this.
Business response:
We're truly sorry to hear about your experience. We take your concerns seriously and it's important to us that our members feel treated fairly. You are able to freeze or cancel if due to medical reasons. We encourage you to reach out to our member experience team with your full name so that your concerns may be properly addressed - edgecares@theedgefitnessclubs.com
Wtf is the matter with this location? The other edge fitness gyms are great, but the Shelby location is a bunch of kids breaking the equipment and molesting each other in front of everyone and for some reason edge allows this type of behavior. Every day there's some crazy/illegal shit going on, today I witnessed a group of teens breaking machines on purpose, and then ripping each other pants off and wrestling with their pants oin the middle of the gym. One of the kids actually approached his friend on a machine while he was ... read more
Business response:
We're truly sorry to hear about your experience at our Shelby location. We strive to maintain a safe and respectful environment for all our members. Your feedback is important and we'll certainly look into the issues you've raised. Thank you for bringing this to our attention. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any conce... read more
This gym is a joke when it comes to keeping up on their facility. When you pay close to $35/month to a gym, you don't expect things as simple as a drinking fountain to take over a month to get repaired or replaced. The men's locker room has constant backups, the sauna is hardly up and running, their tanning beds are trash because half the bulbs are burnt out, and there's never an explanation for anything. That's a direct shot at ownership/management. A little bit of pride goes a long way.
Business response:
We're sorry to hear about your recent experience at our gym. We understand your concerns about the maintenance of our facilities and we appreciate your feedback. We're always striving to improve and your comments have been shared with our management team for review. The water fountain has been an issue that we have had multiple plumbers look at. It is being replaced this week and we apologize for the delay. If you would like for a manager to contact you directly to address your concerns, we would be happy arrange that. Pleas... read more
I need to put my membership on hold - snow bird - u can't only if you are severely ill surgery / Manager was rude could give a poop and rude - this gym is only for 40 and hunger go somewhere else ! Wish I would have !!!!!
Business response:
We're sorry to hear about your experience. We value all our members and strive to provide the best service possible. Your feedback regarding the membership hold policy and staff behavior has been noted and will be reviewed. We do offer several membership options. Either the open ended/no contract plan, or the paid in full plan, would allow you to freeze for up to 3 months a year for any reason. It is only the installment term that would not offer this option unless it was for medical reasons. You may find our website FAQs h... read more
Dishonest business practices, very fishy, will give them a zero star if I can. They will ignore your cancel request and take money from you anyway. Even if you stop bank ACH, they will still find a way to charge your credit card without your permission.
Business response:
We take allegations of dishonest practices very seriously and strive to maintain transparency in all our transactions. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member ex... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.8 star rating with 423 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 9:00 p.m.