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The Edge Fitness Clubs
- Gyms
- Shelby Charter Township, MI
About this business
Location details
14495 Hall Rd, Shelby Charter Township, MI, 48315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 7:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
cancelled my personal training at the beginning of the year at Shelby location (my home location) in person with a manager just to find out they turned off the auto monthly debit but KEPT RUNNING THE BALANCE UP IN THE BACKGROUND on my account even though the manager told me it was cancelled. this should be illegal they are refusing to actually cancel the personal training sessions I'm not taking but keep increasing my balance by $200 every month!!! I cancelled this in January! I've been in there multiple times about this a... read more
Business response:
Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information to access your account information, in order to properly address your concerns.
This gym is consistently trying to steal money from people. They know that I donated a kidney back in October and since pulled a hernia and they're still trying to take money even though the account was said to be closed by a manager 2 and 1/2 months ago. I will be contacting the better Business bureau about this.
Business response:
We're truly sorry to hear about your experience. We take your concerns seriously and it's important to us that our members feel treated fairly. You are able to freeze or cancel if due to medical reasons. We encourage you to reach out to our member experience team with your full name so that your concerns may be properly addressed - edgecares@theedgefitnessclubs.com
Wtf is the matter with this location? The other edge fitness gyms are great, but the Shelby location is a bunch of kids breaking the equipment and molesting each other in front of everyone and for some reason edge allows this type of behavior. Every day there's some crazy/illegal shit going on, today I witnessed a group of teens breaking machines on purpose, and then ripping each other pants off and wrestling with their pants oin the middle of the gym. One of the kids actually approached his friend on a machine while he was ... read more
Business response:
We're truly sorry to hear about your experience at our Shelby location. We strive to maintain a safe and respectful environment for all our members. Your feedback is important and we'll certainly look into the issues you've raised. Thank you for bringing this to our attention. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any conce... read more
This gym is a joke when it comes to keeping up on their facility. When you pay close to $35/month to a gym, you don't expect things as simple as a drinking fountain to take over a month to get repaired or replaced. The men's locker room has constant backups, the sauna is hardly up and running, their tanning beds are trash because half the bulbs are burnt out, and there's never an explanation for anything. That's a direct shot at ownership/management. A little bit of pride goes a long way.
Business response:
We're sorry to hear about your recent experience at our gym. We understand your concerns about the maintenance of our facilities and we appreciate your feedback. We're always striving to improve and your comments have been shared with our management team for review. The water fountain has been an issue that we have had multiple plumbers look at. It is being replaced this week and we apologize for the delay. If you would like for a manager to contact you directly to address your concerns, we would be happy arrange that. Pleas... read more
I need to put my membership on hold - snow bird - u can't only if you are severely ill surgery / Manager was rude could give a poop and rude - this gym is only for 40 and hunger go somewhere else ! Wish I would have !!!!!
Business response:
We're sorry to hear about your experience. We value all our members and strive to provide the best service possible. Your feedback regarding the membership hold policy and staff behavior has been noted and will be reviewed. We do offer several membership options. Either the open ended/no contract plan, or the paid in full plan, would allow you to freeze for up to 3 months a year for any reason. It is only the installment term that would not offer this option unless it was for medical reasons. You may find our website FAQs h... read more
Dishonest business practices, very fishy, will give them a zero star if I can. They will ignore your cancel request and take money from you anyway. Even if you stop bank ACH, they will still find a way to charge your credit card without your permission.
Business response:
We take allegations of dishonest practices very seriously and strive to maintain transparency in all our transactions. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member ex... read more
DO NOT become a member of Edge Fitness (Shelby Township)!!! I have had the worst experience and terrible customer service For over a year I have been trying to cancel my membership. I was denied twice to end my contract early, so I made sure I canceled as soon as my contract ended. I called them to cancel and an employee told me to go to a website to cancel.. so I did. I was led to a third party website which charged me $37 for the cancelation. The Next day I was charged a maintained fee of $50 which shocked me. I called ag... read more
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies Cancelations are honored as of the date on your email, even if it takes a few days for you to receive a response. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wi... read more
Busy as hell, I was debating on getting a membership here and the sales associate was nice but I just knew that this gym wasnt for me. The ONLY thing I liked was that they had a womens only area and another area that has a movie theater. I'm convinced that I'm a bat at this point because I'm such a night owl so the dark movie theater room almost had me convinced to join. I'm glad I didnt tho because it was a nightmare just trying to find a parking spot to get into the gym & its just too damn busy!! Like I'm convinced half of... read more
Business response:
Hello Jennifer we are sorry to hear that our club was not the best fit for you. We do offer a ton of floor equipment, as well as a full cardio cinema. In addition, we have 3 studios that offer a variety of classes. Finally, personal training services in a private training area is also an option. We wish you all the best on your fitness journey!
The Good: Probably the best business hours of any club around. Large variety of equipment. Plenty of machines; resistance & cardio. Hoist, Hammer Strength & Cybex are quality. Large green turf stretch area & a short 3 lane track. Plenty of TVs everywhere. The Bad: First of all, beware when you sign up for gym memberships that LOCK you in for a year in advance! The dues are handled by ABC Financial Services. They are scumbags. This company has a reputation of charging dues AFTER people have cancelled, over & over. Look them... read more
Business response:
Hi Ted and thank you for sharing your feedback. We are sorry to hear that our club was not the best fit for you and wish you all the best on your fitness journey.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.8 star rating with 418 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 6:00 a.m.