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The Edge Fitness Clubs
- Gyms
- Shelby Charter Township, MI
About this business
Location details
14495 Hall Rd, Shelby Charter Township, MI, 48315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 7:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
I need to put my membership on hold - snow bird - u can't only if you are severely ill surgery / Manager was rude could give a poop and rude - this gym is only for 40 and hunger go somewhere else ! Wish I would have !!!!!
Business response:
We're sorry to hear about your experience. We value all our members and strive to provide the best service possible. Your feedback regarding the membership hold policy and staff behavior has been noted and will be reviewed. We do offer several membership options. Either the open ended/no contract plan, or the paid in full plan, would allow you to freeze for up to 3 months a year for any reason. It is only the installment term that would not offer this option unless it was for medical reasons. You may find our website FAQs h... read more
Dishonest business practices, very fishy, will give them a zero star if I can. They will ignore your cancel request and take money from you anyway. Even if you stop bank ACH, they will still find a way to charge your credit card without your permission.
Business response:
We take allegations of dishonest practices very seriously and strive to maintain transparency in all our transactions. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member ex... read more
DO NOT become a member of Edge Fitness (Shelby Township)!!! I have had the worst experience and terrible customer service For over a year I have been trying to cancel my membership. I was denied twice to end my contract early, so I made sure I canceled as soon as my contract ended. I called them to cancel and an employee told me to go to a website to cancel.. so I did. I was led to a third party website which charged me $37 for the cancelation. The Next day I was charged a maintained fee of $50 which shocked me. I called ag... read more
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies Cancelations are honored as of the date on your email, even if it takes a few days for you to receive a response. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wi... read more
Busy as hell, I was debating on getting a membership here and the sales associate was nice but I just knew that this gym wasnt for me. The ONLY thing I liked was that they had a womens only area and another area that has a movie theater. I'm convinced that I'm a bat at this point because I'm such a night owl so the dark movie theater room almost had me convinced to join. I'm glad I didnt tho because it was a nightmare just trying to find a parking spot to get into the gym & its just too damn busy!! Like I'm convinced half of... read more
Business response:
Hello Jennifer we are sorry to hear that our club was not the best fit for you. We do offer a ton of floor equipment, as well as a full cardio cinema. In addition, we have 3 studios that offer a variety of classes. Finally, personal training services in a private training area is also an option. We wish you all the best on your fitness journey!
The Good: Probably the best business hours of any club around. Large variety of equipment. Plenty of machines; resistance & cardio. Hoist, Hammer Strength & Cybex are quality. Large green turf stretch area & a short 3 lane track. Plenty of TVs everywhere. The Bad: First of all, beware when you sign up for gym memberships that LOCK you in for a year in advance! The dues are handled by ABC Financial Services. They are scumbags. This company has a reputation of charging dues AFTER people have cancelled, over & over. Look them... read more
Business response:
Hi Ted and thank you for sharing your feedback. We are sorry to hear that our club was not the best fit for you and wish you all the best on your fitness journey.
I chose to leave Edge because I feel it is overcrowded. I didn't want to wait for machines anymore (one day i waited 50 minutes for 1 machine). I'm disappointed because I loved edge when i first signed up years ago, but now there are hundreds of people there in the afternoons/evenings and it makes it difficult to workout unless you have a few extra hours in your schedule to accomodate wait times
Business response:
Thank you for your feedback Cari. We agree that certain times of the year can be more challenging to finish your workout within a certain time frame you may be used to. A combination of the cold weather and New Year's resolutions can make those months the most popular time of the year to workout indoors at the gym! We are sorry if this has caused a poor experience for you.
Way too overcrowded. They allow 14 year olds in. You can be there at 10 PM and kids are still socializing with backpacks on. As if they have been there since they got out of school. Zero cares given by staff towards kids playing on machines and not actually working out. I have witnessed teenage kids standing on equipment, misusing equipment for jokes and giggles. If you are older and try to be in and out of the gym, focusing on working out and not socializing, stay away. They don't allow you to use the assault (air) bike... read more
Business response:
Thank you for being a loyal member to us Jon. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
I'm sad to have to write this review. TLDR: this business is an absolute scam. I started going to the edge on 11/29/21 on a Black Friday promotion. I loved the gym, made friends with the staff, etc. I was there every single day. It wasn't until recently that my feelings changed. I had only signed up for 1 year, and was looking to cancel due to life changes. It was then that I found out that my membership was active until 12/29/22 (13 months). I was confused by this but then was told that this is because I got my first mon... read more
Business response:
Hello Darian, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your full name if you wish for us to look deeper into this matter for you.
Extremely overcrowded with people that just sit in machines and attracts minors that just hang out on machines talking. No rules are enforced so it's a social hangout atmosphere. If you like going to the gym, working out and leaving stay away. It's a social vibe, not a training vibe
Business response:
Thank you for being a loyal member to us. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. We wish you peace and good will on your fitness journey.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 456 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 9:00 p.m.