The Edge Fitness Clubs

Gabriella N 

on BBB

a year ago

I attempted to cancel my membership and they told me my cancellation was successful, I'd have one more payment of $31.98, and would be active through the month of November. I checked my account and they charged me $49.99. I emailed them and asked why, and they said they would refund me and nothing further was due. I was then charged $31.98. I sent them the email from their account stating nothing further was due, and they said per my contract (that I've been out of for 3 years - I signed a 2 year contract back in 2018 and ha... read more

Jonathan L 

on BBB

2 years ago

I attempted to cancel my membership. Their App does not give any information to cancel. The main office does not take cancellation. They give a phone number, which then does not take cancellations. I then have to email them. Not giving a viable option to cancel your membership is unethical and deceptive. their whole model allows you to "cancel any time" do not do business with these people. 

Jakeita R 

on BBB

2 years ago

They over charge, have poor customer service unless you’re looking to enroll, lack of supervision of teens accessing the equipment unsupervised or either by other teens themselves (staff with no experience) this a building with a spa and workout equipment robbing pockets and our youth with no real supervision! 

Erika I 

on BBB

2 years ago

I am writing to express my extreme dissatisfaction with my very recent experience I had at The Edge Fitness Club located in ****** *** I had signed up for training sessions and when my trainer Tony was fired the day I trained with him unexpectedly I called the club and spoke with Joe the manager to cancel any further training sessions. The dialogue with Joe was unprofessional, rude and he clearly has no experience in being in a managerial position. On the call Joe expressed to me that I had 14 training sessions left in my ba... read more

Ha B 

on BBB

2 years ago

They won't let you cancel your membership even when moving out of state 

Sherine R 

on BBB

2 years ago

Edge Fitness has messed up my contract by charging me once in January for an annual fee and have a second annual fee scheduled to be withdrawn in June of this year. The representatives, I dealt with, knew of the issues and kept promising me that a supervisor will call me to correct my contract, but no one called. I made many visits in person to the gym, but kept being either ignored. I went y to my bank and advised them of the unauthorized charge already made and about to be made. As a result, my bank pursed the charge made ... read more

Scott D 

on BBB

2 years ago

Very unprofessional gym that does not provide safety to its members and does not enforce any of the rules. There are constantly guys and girls taking pictures in the bathroom mirrors, near the showers, and posting them on instagram and other platforms. The club does not bother to stop these members and there is no telling if they are taking voyeur pictures as well. The front desk staff does not talk to people breaking rules. The gym is an unsafe environment for people to exercise in. 

Laryssa K 

on BBB

2 years ago

Canceled membership And they kept Charging my card. No one will get back to me about this matter. 

Ryan S 

on BBB

2 years ago

I've never visited or signed up for anything from edge fitness yet they somehow got my phone number and now send me spam texts on a regular basis. I block every number I get their spam from and it keeps coming day after day. I don't want to join their club and I can't opt out of their predatory messaging because they have infinite numbers to send it from. DO NOT GIVE THIS GYM YOUR INFORMATION FOR ANY REASON.