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The Edge Fitness Clubs
- Gyms
- Warrington, PA
About this business
Location details
100 Easton Rd, Warrington, PA, 18976, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I was at this gym briefly, just for a weekend as I was there for a training in a new fitness format I was learning. THIS GYM IS BEAUTIFUL. I was mostly in the group fitness room the entire time which was filled with benches, like 4 or 5 Les Mills weight racks, etc, etc. The gyms I work at up north don't have near as much equipment as this gym's group fitness room. Out on the actual gym floor it was clean and the machines were nice. I did look around because I was curious. The women's room was clean and there was even a "wo... read more
Business response:
Thank you for the wonderful review Liz! We appreciate you taking the time to share your feedback.
I love this place! Everyone there is so supportive and friendly. I kept seeing reviews about billing issues at the other locations but have had none so far. I started working with a personal trainer, Gina. She is AWESOME! I have worked with others in the past but none as helpful as her. I kind of lost momentum for a while because I was getting impatient with the weight loss until she offered advice and helped motivate me to continue. She even set it up so that I text her every time I go to the gym on my own to make sure I'm ... read more
Business response:
Thank you for the awesome review Ali! We appreciate the feedback!
Beautiful brand new facility! Equipment is excellent, staff is friendly and locker rooms are well equipped. They have a separate women's only gym which I love. I am in it for the classes, so here is my humble opinion of them. The body pump classes are very good! I've been in classes with men that struggled, you will get a full body workout. I've taken several 3 Zumba classes with 3 very different results. Tuesday 7: fun, energetic class. Gives verbal queuing and keeps the energy level up. It's not so complicated t... read more
I promptly walked in to endure the free 3 day trial at The Edge. However, shannon was nothing but rude and swiftly kicked me out as she said black people cant do the free trial. I was nothing but polite to her and was treating racistly in return. Fuck The Edge and fuck shannon. 1 star.
Business response:
We take allegations of discrimination very seriously and we're committed to providing a welcoming and inclusive environment for everyone. We have a strict non-discrimination policy both for members as well as employees. Please feel free to contact our member experience team so that we may properly address any concerns - edgecares@theedgefitnessclubs.com
Tried to cancel over the phone but was told I had to come to club which was a pain bc I moved, upon arriving was told it needed to be done over email. They took 4 days to respond to email(1 day after charging for that month), then told me i would have to pay the annual maintenance fee which was increased with exactly 30 days notice so you couldnt cancel with 30 days notice and would be stuck paying it even though you cancelled and of course not utilize it. Really shady business practices, reported to Bbb and state.
Business response:
We're truly sorry to hear about your experience and we appreciate you bringing this to our attention. We strive to provide clear and efficient processes for our customers. Cancelations are to be sent via email to our billing partner, with 30 days notice. This is posted on our website, as well as outlined in your membership agreement. Although it may take a few days to get a response, the date on your email is the date that is honored as your cancelation request date (which is used to calculate the 30 day notice). We will hav... read more
Now this is strange. Warrington has these holiday bags with membership offers that we can give to others as gifts to gain their interest to join under the new membership offer terms. Managing two area gyms B and R in Feasterville and Retro Fitness in Franklin Mills I thought it a nice idea to present an Invitation this way. As I was just now leaving I get this abrupt Desk Assistant who with a smirk im not allowed to take one as I was already walking out the door and the display table invited Members to take one when he says ... read more
Business response:
Hello Frankie! We appreciate your feedback and understand your concerns. We apologize for any confusion regarding our holiday bags with membership offers. We will take your suggestion into consideration and work on making the terms of the offer more clear on the display table. We value your membership and strive to provide the best service to all our members. Thank you for bringing this to our attention.
Ok gym very crowded ridiculous long cancellation even if you get out of contest have to wait 30 days till they cancel
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for us to l... read more
Edge Fitness Warrington has gone downhill considerably since opening in 2019. It's basically a teen hangout. Management and staff do nothing when you say something about the equipment loungers. Why would they though when they are talking to them! I upgraded to the Women's Only area so that I could get a decent workout. Just as many loungers in there. I quit in 2020 then rejoined in 2023. The Evolve challenge was a joke. I basically threw $200 out the window. My trainer became disengaged after I told him that I could not... read more
Business response:
We're truly sorry to hear about your less than satisfactory experience. We take your feedback seriously and will use it to evaluate and improve our services. We understand your concerns about the environment and the issues you faced with your membership cancellation. We're always striving to provide the best experience for our members and we regret that we didn't meet your expectations this time. Thank you for taking the time to share your experience.
Save your money and go somewhere else to workout!! It's always packed, it's unorganized and takes a lifetime to get out of the contract. it's ridiculous
Business response:
We appreciate your feedback and do realize that certain times of the day tend to be very busy. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. Please feel free to reach out to us directly at edgecares@theeedgefitnessclubs.com with your review. Thank you!
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.2 star rating with 680 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 11:00 p.m.