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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our condos recently changed from the Manor Association to another management firm...right in the middle of my family's attempt to get a curb cut for my father's wheelchair. Sandra Long really went above and beyond, helping us to pursue this through the transition period and even beyond. Thank you, Sandra!
We have been residents in one of the condo complexes managed by the Manor association for 3.5 years. And any time we had any issues or needed help, Sydnee Brooks (the manager) was always there for us. She is always extremely professional & amazingly efficient. Wish every association had a manager like Sydnee!
Great customer service and prompt responses to my issue. Thanks again for your help April!...
As a Realtor, I have the opportunity of working with different Home Owner Associations. I liked working with April Simao of the Manor Association in Redwood City very much; she is kind, polite, and efficient. When I needed to get documents like CC&R, she provided them right away. When my Escrow officer had questions, she could always give us the answers or direct us to the right resources. I congratulate the Manor Association for having such a great employee as April.
In past two weeks I had a couple of requirements (1 parking 2 documentation related to my acct) and both were handled very promptly and very well. Thanks to April S for her excellent coordination and work. Much appreciated timely responses and get things done! -Srinivas
I have a document that requires to get a loan and April from Manor is in charge of obtaining the document for me. Thank to her I was able to get what I needed on a timely manner. Her service is great and I appreciate for a quick response from her. 5 stars for April. 3 stars for the manor for the fee. Last year I paid $100 for this document and this year they charged $125 for Hoa certification. Fees is unreasonable.
As mentioned by other posters, Manor's management is completely incompetent and very shady in terms of their dealings with vendors that they use. Since they have managed our complex we have seen property values drop dramatically and the fees that owners have to pay for dues and special assessments have sky rocketed. Once they are in, you can't get rid of them either. Stay away.
Business response:
Dear CS, Vendors are ultimately selected by your elected Board. If you have experienced unsatisfactory results from a vendor with whom the association has engaged, we would be happy to help you resolve the issue and provide feedback to the board. With regard to property values, it's no secret that values have declined nationwide. I would submit that values in your community have suffered due to economic conditions, just as they have in communities throughout California and the nation. Your board is responsible for prop... read more
I am first time homeowner in the process of purchasing a condo at Mariners in San Mateo. I called Manor Association to find out what I need to do to get the specific documents needed to get my loan going. I was transfered to April, Escrow Coordinator at Manor, and this review is specifically for her.... I am very happy I got to work work April. I called April she told me exactly what I needed and what it was going to cost me. Then she told me a 7-10 business day turn around time. She ended up getting the documents I needed i... read more
I've made several calls for various reasons to the Manor Association over the last few years. Recently, I have happened to work with April, a Customer Service Rep at Manor, and this review is specifically for her. I have always been happy with April's level of service, enthusiasm, energy, and professionalism. Whenever I happen to get Amy on the phone, I know that she will make sure to follow through on my maintenance request. I believe that having such a wonderful rapport with her, indirectly affects my perception of Manor a... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 808 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open tomorrow at 9:00 a.m.