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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My HOA just recently hired Manor for our professional management, and there was an initial error in my account introduced in the transition somehow. A total of 3 different friendly people in the Manor Accounting Department were immediately eager to fix it for me, and that kind of service is so unusual these days. They came up with the right numbers quickly, and my interactions with them so far give a very outstanding first impression. I appreciate it so much when people really enjoy their work, and this outfit looks to be a ... read more
I live in the town homes at Cahill Park. The manor association maintains them. They do a great job of making sure the outside is always clean and tidy and looks great. I put out 2 services calls to them and they responded immediately. Best HOA I have dealt with.
I was representing a seller of a condo on the Mid-Peninsula. Manor responded to my inquiries promptly and professionally. I dealt with Brian W., Suzanne V. and Nan D., all of them were great to deal with.
After reading your reviews, I find it amusing that mortgage companies and lawyers for HOA's like the Manor Association, but homeowners and renters whose lives are directly affected by them do not like them. I have attempted several times to have the Manor enforce the rules here at One Marina, and they do nothing but take our money and shun their management obligations. We have been complaining about dumping thousands of dollars for a security company which is hardly here, but what does the Manor Association do for the fees w... read more
Business response:
Dear Kathy M., I'm truly sorry that you and others in the community are experiencing parking problems. On the other hand, it's important to understand that Manor does not adopt the parking policies nor does Manor enforce parking rules. Parking is a challenging issue within the community and not easily resolved. We are working with the board to offer solutions and alternatives based on our experience with other communities. Ultimately, it is the board's responsibility to adopt parking policies and to establish enforcemen... read more
I find it humorous that Mr. Campisi states in a rebuttal to my original review... " If you take a look at our filtered reviews, you will see dozens of reviews and comments from very satisfied customers" Obviously, Mr. Campisi hasn't read the reviews. 99% state what horrible service they provide to those that pay HOA dues. They are supposed to be working for homeowners, and not on the "take" from board members and against homeowners who pay their salaries!!! Disgusting...from the bottom, all the way to the top...Mr. Campisi
Business response:
12 22/11 - Dear Unhappy, We invited you to please call or confidentially email us so that we may assist you with your issues concerning your homeowners association. To date, we have yet to hear back from you. Please allow us the opportunity to help. Our managers and staff are committed to assisting you. 03/10/14 - Dear AC, Your allegations are without merit and, honestly, irresponsible. If you have concerns about the integrity of your board and/or management, you should compile your facts and take them to the board. T... read more
This company is cold blooded. They take your money through the HOA every single month, and it is not little money. But they don't care about the people. When something doesn't go expected, they don't do what is their reasonable responsibility, but treat you as a piece of trouble. But hey, when the monthly money goes to them, they will happily take it. So you to them, is a trouble when you contact them, but you are a gold coin when it is their monthly fee time and their salary time each month. And with this bad service, how ... read more
Business response:
Dear Calvin: Unfortunately, your post doesn't describe the service or transaction with which you are dissatisfied. I would be glad to assist you to the extent possible if you care to contact me directly or through Yelp with your specific service request. My contact information is (650) 716-1353 or brian@themanorassn.com. For the purposes of clarification, the monthly dues are not paid to the management company. They are paid directly to the association in which you are a member. More importantly, I assure you that Man... read more
Joel and Debi are very responsive, listen well, understanding, and have lots of experience. I feel they generally care about people's concerns and it really shows. It's nice to have folks like this helping and working for you. This was demonstrated with my refinance process and water damage recovery experience
Another boner for The Manor.... Needed a form for my refi filled out... Would have taken five minutes... Wanted 140 bucks! I am filling it out myself.... After thousands in high priced "management" with bogus and expensive "projects" over the years.... What hutzpah! Wow, you got some stones dude!
Business response:
Dear Jeffrey, We're very sorry that your experience with Manor has been disappointing. We employ a team of dedicated people to assist owners with sales and refi transactions. These transactions range from simple forms to complex certifications and documentation packages. Our fess for these services are appropriate and competitive in the marketplace. More importantly, we strive to make the process painless for the homeowner in what is normally stressful and time sensitive transaction. As you point out in your review, yo... read more
I own two condos in different complexes both run by Manor. I have had different property managers, some being better than others. I can say after having a major issue with a sewer backup earlier in the year they were great. Rob Hyman, the property manager at that condo went beyond his duties to insure everything was done quickly and safely. Everyone that I dealt with thought he was fantastic, too bad he can't run them all.
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 916 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open tomorrow at 9:00 a.m.