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The Morgan
- Apartments
- Chesapeake, VA
About this business
Location details
111 Gateway Ct, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
All I can say is WOW! I went in today at 9am, the staff was friendly, welcoming and warm. Kylee CRUSHED it, I tried to do the application from my phone then she had a laptop I could use but I needed another form of ID. It took about 30 minutes to grab the ID, I updated the application and was approved in minutes. I went from no place to live at 9am to a phone call of when do you want move in at 11am. What an AWESOME first impression if my stay here will be ANYTHING like the first interaction - I am so excited to call this p... read more
Business response:
Thank you so much for your wonderful feedback, Tameka. We're thrilled to hear Kylee made a great impression on you, and if you have any additional questions or concerns, please don't hesitate to let us know. We look forward to continuing to provide you with the exceptional service you deserve here at The Morgan!
Awesome awesome awesome!! This is the best apartment complex I have ever lived in. The security is amazing, the staff is quick to get back to you and resolve any issues you may have. Brandy is amazing any time I come looking for a package and it gets delivered after I come by she will email me. That's above and beyond. They have great community get togethers. They value their tenants and strive to make sure their stay at the Morgan is a good one. I'm not sure why others have said that the walls are thing because that simply ... read more
Trash backed up. Look terrible for weeks now. Management not doing a good job. No other nearby properties Look like this.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your concerns. We appreciate you taking the time to bring this to our attention, and we encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com if you have any additional concerns.
The elevator in Building 100 has been down since November 20, 2024 and today is January 9, 2025... the property has contracted with a horrible elevator company (TK Elevator), who don't care. I believe the blame is on The Morgan and TK. There is no help for the residents... all the residents receive is a bunch of lies and excuses. Try carrying bags, containers to 3 or 4 floors of stairs... I'm trying to help my elderly aunt regarding this horrible situation. I even witnessed a gentleman leaning against the wall in distress... read more
Business response:
Morgan, thank you for reaching out on behalf of your aunt. We do greatly apologize for the current situation with our elevator. Our team assures you that we are doing everything we can to resolve this situation as quickly as possible. Please have your aunt contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com for an update, thank you.
Do not waste your money or time, I've lived her for almost a year this month and I regret it every day. Elevator is broken at minimum 4 times a month for extended periods of time, people get stuck in the elevator on a regular and the fire department has to come extract them. Management has no accountability or holding the elevator company they contracted to fix it properly. Call box has worked less than a month since moving in, so you have to go to the front to let your guests in or receive food delivery. Forget about gettin... read more
Business response:
Arica, thank you for taking a moment to express your concerns. We're working hard to address any concerns that arise throughout our community, so we do appreciate our residents' patience regarding our elevators. Please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com to share more information on any current pending concerns you may have. It'd be a pleasure assisting you to get your stay back on track!
Stay away! Been here for almost a year. Office staff is rude. The elevators are always broken. The common areas are always dirty. Call boxes do not work, they have worked 1 month since I've been here. They do not accept large packages in the office so you'll have to go pick them up from post office. The gym equipment is outdated and all cardio machines are broken. The pool is small. Not with the money.
Business response:
Hey Alexis, thanks for sharing your insight. Please know that your time at our community has been greatly valued. We do apologize for any trouble you've had during your stay. We ask that you please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com to discuss any current issues you may have at our community. It'd be a pleasure speaking with you!
Honestly, I thought this was going to be the perfect place but all it takes is the office staff to ruin a business. I moved in sent everything that was wrong all for them to do nothing about it. The office told me that they didn't have a copy of the key to my apartment but yet they can get into my apartment. I believe the final draw was A/C went out in the summer and they said they would get to it and nothing also the scam about a referral was not true The paper states as soon as the person moves in then you will receive $50... read more
Business response:
We're so sorry to hear about this experience, Katrina. Please contact our Customer Cares Line at (877) 385‐1878 or CustomerService@druckerandfalk.com if you have continued to have concerns at our community. We're working hard to provide all of our residents with an exceptional home, so it'd be a pleasure speaking with you about your concerns and ideas for improvement. Thank you!
We had Moved in June 11th, 2022. 2 weeks go by and our A/C completely stops working. My Spouse and I called over nearly 100 times each and sent in MULTIPLE service request just to be told "we're gonna come in tomorrow" or "Maintence request are backed up" every time. They came in but the A/C would still not work!! Until they FINALLY provided my family and I with a portable A/C. TODAY! Apparently they came in at 11am to remove the Portable A/C without any heads up. NOT A CALL, NOT AN EMAIL! I instantly call my spouse to ask ... read more
My guests and myself get to see this wonderful trash site EVERYDAY! I wonder, does the owners of the Morgan live like this? Do they have trash overflowing at their homes? Most likely NOT.... Stop being cheap and rent a bigger trash container!
Frequently asked questions about The Morgan
How is The Morgan rated?
The Morgan has a 3.1 star rating with 153 reviews.
When is The Morgan open?
The Morgan is open now. It will close at 5:00 p.m.