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The Morgan
- Apartments
- Chesapeake, VA
About this business
Location details
111 Gateway Ct, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Just Amazing This place is just the best! I moved in about a month ago and it has been perfect, I do wish they could show the other rooms on their site. It would make it look so much more appeasing. The staff are amazing and The Morgan is right next to everything. This has been an amazing experience as I continue to live here!
Business response:
Thanks so much for highlighting The Morgan, Aiden! We're glad to have you as a resident! If you need anything at all during your stay, please know you're always welcome to connect with our team. We hope to have you with us for many years!
Great staff! This property works hard for you. It does have some age that is exacerbated by failure from previous management but the new staff and management company is working hard to fix the little things that are wrong. The office staff is great and very friendly. Maintenance is lovely as well.
Business response:
Hey there, Courtney! We're so glad to hear about the 5-star stay you've had with us at The Morgan. Providing stellar service is a top priority for our team, so please never hesitate to reach out if you need anything.
Almost Perfect I really enjoy living at the Morgan. The apartments are very modern, with granite counter tops and stainless steel appliances (including dishwasher and microwave). You also have a washer and dryer included in your unit. Nice sized patio/balcony with a storage closet. The bedrooms have very nice walk in closets and are nicely sized with good sized windows. The carpet is nice but a light color, so just keep that in mind. The bathrooms have amazing garden shower/tub combos and the double sinks on the vanity is gr... read more
Classy and luxury living I live on the fourth floor and I have no major issues. My apartment layout is very spacious and unique looking. I can't hear my neighbors nor do they bother me. The foundation of the building is very strong. The amenities are awesome for the amount of rent that I'm paying. I have granite counters, stainless steel appliances, and high ceilings. I just renewed my lease!
Verified Renter Our home is nice, maintenance solves issues fast.. elevator is the only issue , learning about it a week before moving in and finding out it was down for weeks before we were notified. And today has made a month for us and we still have no elevator, (me and my bf have asthma)
Business response:
Thank you for sharing your feedback. We’re glad to hear you’re enjoying your home and that maintenance has been responsive when issues arise. We understand your frustration with the ongoing elevator outage and the communication surrounding it, and we appreciate your patience as this issue is addressed.
Verified Renter I would give a 5 star review but the cleaning in the elevators and dirty floors lack attention. I came into my building to a dog owner walking out saying she knows the poop on the floor was from her dogs but would be back to pick it up. The smell was awful. Trash and spilt drinks have been left in the elevators. it leaves a lot to be desired. Noise in the unit above me is very loud.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear that you otherwise enjoy your community, and we appreciate you bringing these concerns to our attention. We’ll be sure to share your feedback regarding the elevators, floors, cleanliness, and noise concerns with the appropriate team for further attention. Thank you for helping us identify areas where we can continue to improve the resident experience.
Pick someplace else Do not waste your money or time, I’ve lived her for almost a year this month and I regret it every day. Elevator is broken at minimum 4 times a month for extended periods of time, people get stuck in the elevator on a regular and the fire department has to come extract them. Management has no accountability or holding the elevator company they contracted to fix it properly. Call box has worked less than a month since moving in, so you have to go to the front to let your guests in or receive food delivery.... read more
Business response:
Hi there, we appreciate you taking the time to express your concerns. We assure you that your experiences do not reflect the high standards our team holds for our residents. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com as soon as possible. We'd appreciate an opportunity to work with you personally to address each of these concerns and get your stay back on track. It's unfortunate that you haven't been fully satisfied with your stay, but we do appreciate you taking the time to... read more
Not with it Current resident! Been here almost a year, The elevators are always broken, the lounge/common areas in the buildings are always dirty. The call box to let in guest or deliveries has only worked 1 month since I've lived here. They do not accept packages in the office. So you'll have to go to the post office, UPS, Fedex or Amazon for anything that do not fit in the small mail box. If they can't access your building. The clubhouse has been under renovations since I moved here, so we have no access to it. The gym equ... read more
Business response:
Hi there, thank you for taking a moment to share your feedback as a valued resident. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com when you have a moment. We'd appreciate an opportunity to speak with you directly about these concerns and work with you personally to improve your stay. In regard to our clubhouse and amenities, we are working diligently to make improvements for our residents as quickly as possible. We hope to speak with you soon!
Floor plan is close but no cegar Moving out of 401 is maybe the best move i have ever made. the floor plan isn't that off, but the maintenance here is extremely overbooked and overstressed to the point they cannot do their job properly. They put a left handle door on a right handle fridge. they put a broken banister back up and glued it together causing it to come out at the top of the stairs. they used duct tape to put the towel rack back up on the wall. The dryer filter was taped and stapled back together and when reported... read more
Business response:
I'm very sorry to read that you’re unhappy with your experience. Your feedback is what drives us to improve and given the chance, we’d like to look into the issues you’re experiencing. Please email me at themorganmgr@slnusbaum.net or call me at 757-410-2440. I would like to hear more and hopefully we can get your issues resolved quickly. Thank you for your residency here. -Gerald Ysla, Community Manager
Frequently asked questions about The Morgan
How is The Morgan rated?
The Morgan has a 3.3 star rating with 168 reviews.
When is The Morgan open?
The Morgan is closed now. It will open tomorrow at 10:00 a.m.