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The Morgan
- Apartments
- Chesapeake, VA
About this business
Location details
111 Gateway Ct, Chesapeake, VA, 23320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Verified Renter Our home is nice, maintenance solves issues fast.. elevator is the only issue , learning about it a week before moving in and finding out it was down for weeks before we were notified. And today has made a month for us and we still have no elevator, (me and my bf have asthma)
Business response:
Thank you for sharing your feedback. We’re glad to hear you’re enjoying your home and that maintenance has been responsive when issues arise. We understand your frustration with the ongoing elevator outage and the communication surrounding it, and we appreciate your patience as this issue is addressed.
Verified Renter I would give a 5 star review but the cleaning in the elevators and dirty floors lack attention. I came into my building to a dog owner walking out saying she knows the poop on the floor was from her dogs but would be back to pick it up. The smell was awful. Trash and spilt drinks have been left in the elevators. it leaves a lot to be desired. Noise in the unit above me is very loud.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear that you otherwise enjoy your community, and we appreciate you bringing these concerns to our attention. We’ll be sure to share your feedback regarding the elevators, floors, cleanliness, and noise concerns with the appropriate team for further attention. Thank you for helping us identify areas where we can continue to improve the resident experience.
Pick someplace else Do not waste your money or time, I’ve lived her for almost a year this month and I regret it every day. Elevator is broken at minimum 4 times a month for extended periods of time, people get stuck in the elevator on a regular and the fire department has to come extract them. Management has no accountability or holding the elevator company they contracted to fix it properly. Call box has worked less than a month since moving in, so you have to go to the front to let your guests in or receive food delivery.... read more
Business response:
Hi there, we appreciate you taking the time to express your concerns. We assure you that your experiences do not reflect the high standards our team holds for our residents. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com as soon as possible. We'd appreciate an opportunity to work with you personally to address each of these concerns and get your stay back on track. It's unfortunate that you haven't been fully satisfied with your stay, but we do appreciate you taking the time to... read more
Not with it Current resident! Been here almost a year, The elevators are always broken, the lounge/common areas in the buildings are always dirty. The call box to let in guest or deliveries has only worked 1 month since I've lived here. They do not accept packages in the office. So you'll have to go to the post office, UPS, Fedex or Amazon for anything that do not fit in the small mail box. If they can't access your building. The clubhouse has been under renovations since I moved here, so we have no access to it. The gym equ... read more
Business response:
Hi there, thank you for taking a moment to share your feedback as a valued resident. Please contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com when you have a moment. We'd appreciate an opportunity to speak with you directly about these concerns and work with you personally to improve your stay. In regard to our clubhouse and amenities, we are working diligently to make improvements for our residents as quickly as possible. We hope to speak with you soon!
Floor plan is close but no cegar Moving out of 401 is maybe the best move i have ever made. the floor plan isn't that off, but the maintenance here is extremely overbooked and overstressed to the point they cannot do their job properly. They put a left handle door on a right handle fridge. they put a broken banister back up and glued it together causing it to come out at the top of the stairs. they used duct tape to put the towel rack back up on the wall. The dryer filter was taped and stapled back together and when reported... read more
Business response:
I'm very sorry to read that you’re unhappy with your experience. Your feedback is what drives us to improve and given the chance, we’d like to look into the issues you’re experiencing. Please email me at themorganmgr@slnusbaum.net or call me at 757-410-2440. I would like to hear more and hopefully we can get your issues resolved quickly. Thank you for your residency here. -Gerald Ysla, Community Manager
Not exactly what I expected This apartment is modern and spacious like the other reviews say. But the people living here are actually very unfriendly and they give me the impression most of them don't want to be at the morgan. The common areas are always dirty (through no fault of the building, the residents just care that little and always leave their trash around in the elevator and on the floor). The dumpsters are constantly overflowing so there's always extra bags of garbage on the ground. It's also a little pricey for m... read more
Business response:
Thank you for your review and residency at The Morgan. Your satisfaction is important, and we apologize that we have not provided a top-notch experience. We aim to provide excellent service and a comfortable atmosphere, so please call us at (757) 410-2440 to help us find out more information and resolve your concerns. Perhaps some common areas have heavier use at certain times of day, and we need to add another daily inspection round. Whatever the solution, we are always open to suggestions. We hope to hear from you dir... read more
Frequently asked questions about The Morgan
How is The Morgan rated?
The Morgan has a 3.2 star rating with 162 reviews.
When is The Morgan open?
The Morgan is closed now. It will open tomorrow at 9:00 a.m.