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The Quincy
- Apartments
- Austin, TX
About this business
Location details
91 Red River St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I agree with the other reviews - don't believe the 5 stars I scheduled my online viewing with this property and planned my morning accordingly. Up to the viewing time, no email with instructions, nada from the apartment building. About 15 minutes past the interview time I emailed them asking what happened and questioning the lack of consideration - I received only automated emails from the property. The response was that they called and it was a Google number - then so what? The lack of effort and consideration made me quest... read more
Business response:
Thank you for your candid review, Ione. Our records show that we did call and email you instructions on where to park, etc. We understand that you may have missed the information, so please contact the leasing office if you'd like to schedule a tour. We would be happy to walk you through the process in person. Have a wonderful week.
DO NOT BELIEVE THE 5 STAR REVIEWS My partner and I moved out of the quincy about a month and a half ago, we are STILL being charged for a time period that we did not live there, were moved out, no longer had our keys and lease had officially ended. This has been a total nightmare to deal with. I’ve emailed and spoken with the property manager and billing company they have been nothing but rude saying they have higher priorities and that if I don’t want to deal with this to simply not answer my phone. I’m still on residential... read more
Business response:
Thank you for your feedback, Marisela. Although you moved out under the previous management company, the Director of Operations for the new management company personally contacted you and addressed this within minutes of you posting your review. Regrettably, we cannot address your grievances if you do not contact us to give us a chance to address them. Please let us know what else we can do to turn your one star experience into a five star experience. Respectfully, The Quincy Staff
Frequently asked questions about The Quincy
How is The Quincy rated?
The Quincy has a 4.4 star rating with 257 reviews.
When is The Quincy open?
The Quincy is open now. It will close at 6:00 p.m.