The Rose Gaming Resort

4.3

Resorts
Dumfries, VA

About this business

Hospitality Resorts

Location details

17680 Colonial St, Dumfries, VA, 22026, United States

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4.32,162 reviews

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Whiteny

a year ago

Staff was very friendly upon arrival. Check in was very simple. Bed was too low and room were reading 65 but it felt hot. Unfortunately we didn’t stay the night checked out within a few hours.

Business response:

Thank you for your feedback Whitney. I'm glad to hear our team made a great first impression, though I’m truly sorry the room did not meet your expectations. We’re looking into the temperature concerns and appreciate you bringing this to our attention. We hope to have the chance to welcome you back for a more comfortable experience in the future.

Chester

a year ago

Overall this was a good place to stay. Not too many places to eat but overall the Casino was good, the room was nice, very clean. Only issue was the A/C did not work very well, room was a bit humid.

Business response:

Thank you for taking the time to share your feedback with us! We're glad to hear you enjoyed your stay overall and that you found the casino experience enjoyable and the room clean and comfortable. We sincerely apologize for the inconvenience with the A/C — your comfort is very important to us. We also appreciate your note about dining options and will keep that in mind as we continue to improve our guest experience. We hope to welcome you back again soon!

PAULA

a year ago

Wonderful

Business response:

Thank you for your wonderful review, Paula. We hope you are enjoying your stay with us.

Jana

a year ago

Robbie (front desk) was wonderful!

Business response:

Thank you so much for the 10/10 rating and kind words! We’re thrilled to hear that Robbie at the front desk made such a great impression—She’ll be delighted to know he helped make your stay memorable. We hope to welcome you back again soon!

Diane

a year ago

I enjoyed my stay All staff was friendly and helpful The room was comfortable. I even won a jackpot! I look forward to my return on July 31.to celebrate my birthday at The Rose.

Business response:

Thank you for the feedback, Diane! We're delighted to hear that you enjoyed your stay with us and that our staff made you feel welcomed and well cared for. It’s great to know your room was comfortable—and congratulations on hitting the jackpot!

Bradford

a year ago

We felt the only thing which was misleading was the "Continental Breakfast", consisted of an apple, packaged blue berry muffin, Quaker chocolate chip Cereal bar, and a small bottle of Orange juice. Hung on your door every morning, by request. Our other party was gluten free, no accommodations for altering this. would be way better to get a voucher to the corner cafe in the lobby.

Business response:

Thanks for sharing your feedback, Bradford. We're really sorry to hear that the breakfast didn’t meet your expectations. We appreciate your suggestion about offering a voucher to the café and will definitely pass that along to our team.

Tequita

a year ago

The rooms are so clean and comfortable. We got the best sleep.

Business response:

Thanks so much for review, Tequita! We're really glad you found the rooms comfy and got some good sleep.

Mehmet

a year ago

thank you for everything

Business response:

Thank you so much for staying with us, Mehmet! It was truly our pleasure to have you with us.

Anonymous

a year ago

The so called light breakfast was not at all what we thought it was going to be. Nothing was gluten friendly. I even brought that to their attention but they said they couldn’t do anything about it.

Business response:

Thank you for taking the time to share your feedback, Karen. I'm very sorry to hear that our light breakfast did not meet your expectations, especially regarding gluten-friendly options. We understand how important dietary needs are, and I regret that we were not able to accommodate your request during your stay.