The Rose Gaming Resort

4.2

Resorts
Dumfries, VA

About this business

Hospitality Resorts

Location details

17680 Colonial St, Dumfries, VA, 22026, United States

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4.21,520 reviews

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Linda

2 months ago

Cleaning up the stay over rooms we were there for days and had to ask for Cleaning service

Tamra

5 months ago

Our room 210, had an awful, constant sound from the heating/ac unit that was maddening. Facilities came up and said they, unfortunately, couldn’t tamper with it because it’s under manufacturer’s warranty since it’s new. We had to have them turn the unit off completely. The front desk brought up blankets because it’s supposed to be 53 degrees tonight. So, we are not happy and trust they will compensate us with a refund or at the very least, a partial refund!

Business response:

Thank you for your candid review. We humbly apologize for the inconvenience you experienced and hope you'll give us another chance in the future.

Alaina

6 months ago

I have stayed in several different hotels over the years for trips and was never so disappointed in my experience that I felt the need to leave a negative review. This location is absolutely terrible, from the lack of air conditioning, the bathroom doors that don't lock, the open-concept shower and last but not least, the staff. The staff not only dismissed our valid complaint about an extreme noise disruption during the middle of the night, but they breached our confidentiality by leaving our reservation information in a pu... read more

Business response:

Thank you for sharing your feedback, Alaina. We sincerely apologize for the disappointing experience you had during your stay. We understand how important comfort and privacy are to our guests, and we deeply regret that we did not meet your expectations in these areas. Regarding the issues you raised, we take your concerns seriously and will investigate the situation further to ensure that this does not happen again. Please know that your feedback about the noise disturbance, the bathroom, and staff conduct has been shared w... read more

Rachelle

8 months ago

Food was nasty

Business response:

Thank you for the feedback, Rachelle. We regret the food did not meet your expectations. We are committed to providing delicious dining experiences.

Phyllis

9 months ago

Check in was fine . Checking out was the problem. Checked out Sunday morning around 7:30 . No one was at desk. Security had call the lady from back. Then it took us thirty minutes to get vehicle from valet .

Business response:

Thank you for sharing your feedback. We look forward to the opportunity to welcome you back and provide a more seamless experience in the future.

Amy

9 months ago

The property is nice but front check in was horrible!! I wont be back.

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear that you liked the property itself, but we sincerely apologize for the check-in process not meeting your expectations. We understand how important a smooth arrival is, and we’re sorry for any inconvenience this may have caused. Your comments are invaluable, and we will certainly review our check-in procedures to ensure a more seamless experience for future guests. We hope you’ll consider giving us another opportunity to provide you with a more positive ... read more

Ernestine

9 months ago

Room 713 the vent was making nose all night long. Keep me up

Business response:

Thank you for sharing your feedback. We sincerely apologize for the noise from the vent that kept you up during your stay. We appreciate you bringing it to our attention and hope to have the opportunity to provide you with a more peaceful experience next time!