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The Smilist Dental - Clifton
- Dentists
- Clifton, NJ
About this business
Location details
470 Clifton Ave, Clifton, NJ, 07011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 2:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was the worst dental office. It's a franchise. I don't know who the owner is but they don't have a professional front desk. The Dr Sent a request for a partial to my insurance but she wrote the wrong teeth. It was lower left. She requested upper right. First problem. I called the office 5 times and the last time I was very angry as they hung up on me 4 times before. The office manager hung up on me also. I have reported them and will make it my business to warn patients.
Business response:
Thank you for taking the time to share your feedback, dahlia. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at clifton@thesmilist.com or +1 973-546-6977.
Arrived as a new patient with Delta Dental Premium Plus top dental coverage in Sri-state area.. Immediate upon arrival-- needed a copay higher-- when quoted covered fully on phone. I paid the $38. While in chair for a routine cleaning announced "you have gum disease" based on gum depth exam.. while still in chair- came back with bill and a pen for signature for a "deep cleaning" procedure billing my insurance $1,724.00. I rejected and refused. Dr Leary then cam in and said I had a minor crack in my tooth due to the "stre... read more
The secretaries are very disrespectful. They always switch your appointment time when they want, this has already happened 2 times in a row.
Business response:
We want to sincerely apologize if you had a negative experience, and would like to learn more about what happened. We want to make things right. Please give us a call at 516-279-2922 or email us at patientcare@thesmilist.com.
This is the closest place my insurance covers so I have no other choice but to come here. The staff here are very unprofessional with their patients. Nicole (a receptionist) yelled at me through the door because I asked a simple question. The manager herself had to come and apologize for her behavior. They should take more time in the hiring process to know the type of people that will be representing them. I am a business owner myself and that was just disgusting behavior. If I could, I would never return.
I would give 0 starts if that was the option. The new management sucks. I have not been a patient for over 6 years and all of the sudden I started receiving bills which I found out were for family members that weren't even blood related to me. Called many times and no one cares to fix it. Basically they are a scam clinic.BE CAREFUL PEOPLE, GOAST BILL CAN APPEAR ALL OF THE SUDDEN IN YOUR DOOR They must be very desperate to go hunting from years ago
Business response:
We value your feedback and are sorry to hear about an underwhelming experience. We strive to offer the very best experience to all of our patients and your feedback will help us improve.
Frequently asked questions about The Smilist Dental - Clifton
How is The Smilist Dental - Clifton rated?
The Smilist Dental - Clifton has a 4.7 star rating with 945 reviews.
When is The Smilist Dental - Clifton open?
The Smilist Dental - Clifton is closed now. It will open tomorrow at 8:30 a.m.